Community Manager (Hillcrest Village)

SUMMARY

The Community Manager is responsible for the overall performance of the property, including financial results, operations, leasing, marketing, and resident experience, by leading and developing a high-performing onsite team, while operating the community in the best interest of the owner.

DUTIES AND RESPONSIBILITIES

Operations & Leadership

• Lead and manage day-to-day operations of the community to ensure efficiency, quality, and compliance with company standards
• Recruit, train, coach, and develop onsite team members to drive performance and engagement
• Establish clear expectations and hold team members accountable for results and customer service standards
• Foster a positive team culture focused on accountability, collaboration, and resident satisfaction
• Complete required training courses and participate in ongoing professional development

Financial & Business Performance

• Drive occupancy, revenue, and Net Operating Income through effective leasing, pricing, and operational strategies
• Monitor and analyze key performance indicators including occupancy, leasing trends, delinquency, and expenses
• Manage accounts receivable, including rent collections, delinquency management, and eviction processes in accordance with applicable laws
• Oversee accounts payable, budgeting, and expense control to support financial goals
• Prepare and deliver accurate and timely reporting to leadership

Leasing, Marketing & Brand Presence

• Oversee all leasing activities to ensure strong traffic, conversion, and closing performance
• Develop and execute marketing strategies, including digital marketing, social media, and outreach efforts
• Ensure the property’s online presence, listings, and reputation are actively managed and maintained
• Monitor and respond to online reviews and customer feedback
• Conduct market research and competitive analysis to inform pricing and marketing strategies

Resident Experience & Property Operations

• Lead resident retention and engagement strategies, including planning and supporting community events
• Promote a high level of resident satisfaction through responsive service and relationship building
• Oversee property conditions, curb appeal, and unit readiness to maintain community standards
• Partner with maintenance and vendors to ensure timely, high-quality service delivery
• Conduct regular property inspections and proactively address operational issues

QUALIFICATIONS

• Proven experience in property management with leadership responsibility
• Strong knowledge of property management software (Yardi experience preferred) and the Microsoft Office Suite.
• Excellent interpersonal and communication skills, both written and verbal.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Knowledge of, or ability to learn, Federal, State, and local landlord/tenant laws and fair housing regulations.
• Must have valid driver's license and reliable transportation.
• Strong customer service orientation and managerial skills. Ability to exercise good judgment.
• Ability to carry a cell phone and respond to emergencies.
• Knowledge of, or ability to learn, advertising and marketing tactics to maximize occupancy.

PHYSICAL REQUIREMENTS

• Ability to perform the physical requirements of the role, which may include moving throughout the property, touring apartment homes, and accessing various areas of the community, with or without reasonable accommodation