Biomedical Technician II

Description

Job Description Summary:

The Biomedical Technician supports our Multi-Vendor Biomedical business within an assigned geographical area, or another assigned account. This position will be responsible for customer relationship management through the effective use of communications and technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Customer Ownership

Essential Functions and Job Duties:

• Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel.
• Develop/learn how to proactively identify issues and provide creative, comprehensive solutions for customer which go beyond simple break/fix.
• The Biomedical Technician II must demonstrate ownership in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Biomed Onsite Manager, Senior BMET, or the customer at multiple levels.
• As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information.
• Provides a positive cohesive company image, across business lines, when discussing the company, products, etc. with the customer.
• Establishes credibility and trust.
• Ensures customer satisfaction while meeting business objectives.
• Provide exceptional customer service by adhering to equipment coverage level, setting clear expectations, meeting commitments and arrival times. Understand customer's business and competitive environment.
• May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.
  
  

Teamwork

• Adopt, develop, and implement best practices within local site and across multiple work teams.
• Proactively schedules activities & makes him/herself available to assist others.
• Seeks out opportunities to increase capability and capacity.
• Actively seeks to mentor others.
  
  

Compliance

• Operate under the required knowledge of regulatory requirements, performance standards, Block Imaging policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).
• Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.
• Performs all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.
  
  

Technical

• This position will be used within Customer Service and applies to all biomedical equipment. Requires minimal supervision.
• Learns where to obtain information and builds knowledge of equipment, compliance standards and industry trends.
• Able to begin assisting in preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training.
• Assess the situation and escalate to the correct person in a timely manner. Ensuring that the escalation is completed with the proper hand-off.
  
  

Requirements

Role Competencies:

• Under supervision, identifies and defines problems by collecting data, applying technical training, and collaborating with others to reach valid conclusions.
• Demonstrates troubleshooting capability to the component level and provide a clear explanation regarding the status of the repair to the customer with assistance, if needed.
• PC competency, to include basic knowledge of word processing, spreadsheets, databases.
• Experience with mechanical devices and tools and test equipment.
• Knowledge and understanding of electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality.
• Understanding of the fundamentals of networking technologies and troubleshooting methods.
• Have and maintain a valid driver’s license and a driving record that is in compliant with Block Imaging’s Driver Policy.
• Ability to communicate cohesively and effectively with various levels of employees and customers both verbally and in writing.
• Works effectively in a team-driven environment, collaborating across departments and sharing knowledge to achieve common goals.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Strong organizational skills, self-disciplined, and the ability to work independently.
  
  

Cultural Fit

Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.

Education Or Relevant Experience

• Education: Associate degree or equivalent training/experience in electronics or Biomedical Engineering.
• Experience: Minimum 3 years servicing biomedical equipment repair.
• Required Certifications: CBET certification desirable, lean certification desirable.
  
  

Supervisory Responsibilities

Requires self-supervision only

Minimum Physical Expectations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.

• Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting.
• Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
• Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
• Physical activity that requires keyboarding, sitting, phone work and filing.
  
  

Travel Requirements

• Travel to assigned healthcare facilities to provide on-site support for biomedical equipment maintenance and repair.
• Physical activity that requires travel, and flexibility of schedule.
  
  

Work Environment Expectations

• Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.
• Physical activity that often requires exposure to machinery.
• This position may involve exposure to hazardous materials and agents—including physical, chemical, radiological, and biological substances—as outlined in applicable MSDS documentation.
• This role operates in a variety of hospital and medical environments, including offices, warehouses, operating rooms, laboratories, and patient care areas. Work may involve proximity to equipment or devices that emit high radiation levels, strong magnetic fields, high voltages, compressed or liquefied gases, or radioactive materials. The position also requires routine use of standard office and medical equipment such as computers, phones, and medical test instruments. Strict adherence to corporate and site-specific safety procedures is mandatory.
• Frequently in contact with electrical equipment.
• Occasionally operating a motorized vehicle.
• Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
• Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
• This position involves a range of physical activities, including frequent standing, walking, pushing, and repetitive hand movements, as well as occasional sitting, pulling, twisting, climbing stairs, balancing, stooping, kneeling, reaching, grasping, and extended reaching.
• Occasional sitting, pulling, twisting, climbing stairs, balancing, stooping, and kneeling.
• Occasional reaching, grasping and extended reaching.
• Occasional computer viewing and use of vibrating tools.
• Frequent standing, walking, pushing, and repetitive hand movements.
• This role requires frequent lifting and carrying of items up to 50 pounds, with occasional lifting of 50 to 100 pounds; assistance is available when handling items over 50 pounds. Rarely, lifting over 100 pounds may be necessary.
• Rarely required to climb ladders or crawl.
• Rarely working outside or exposed to cold or heat.
• Continuous hearing, use of depth perception, color vision and working inside.
• Use of personal protective equipment (PPE) may be required based on task-specific risks. PPE may include disposable cleanroom coveralls, gloves (latex and/or cut-resistant), eye protection, ear protection, and full-face shields.
  
  

The Base Pay Range For This Position Is

• Min $70,000 - Max $85,000
  
  

Base pay offered may vary depending on job-related knowledge, skills, and experience. Block Imaging offers a variety of health and wellness benefits including paid time off and holiday pay.

Why Block Imaging?

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.

Benefits And Perks

We bring our mission—People Matter—to life through the care and benefits we offer our team.

• Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses
• Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community.
• Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
• 401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.
• Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.
• Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
• Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team.
• Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.
• Environment: Whether you work on-site or remotely, you’ll be part of a connected, supportive culture where people come first. We believe great work starts with genuine care for one another. We value relationships, learning, and growth, and we create space for meaningful connection across every team and location. At Block Imaging, we strive to make every team member feel supported, valued, and connected to something bigger than themselves.
  
  

Block Imaging Parts & Service is an Equal Opportunity Employer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.