Scheduler

Job Title: Scheduler

Salary: $28/per hour

Schedule: Full-time (On-site) 10:00 AM – 6:00 PM, Monday- Friday

Job Description

Block by Block is seeking a reliable and detail-oriented Scheduler to support our MBTA Ambassador Program through a variety of administrative and clerical responsibilities.

The primary function of this role is to develop and maintain accurate employee schedules, ensuring all shifts are properly staffed and that scheduling practices remain fair and consistent. This position also requires working closely with both union and non-union employees, ensuring all scheduling decisions align with the Collective Bargaining Agreement (CBA) and remain fully compliant with established guidelines.

Additional responsibilities include answering phone calls, coordinating last-minute availability changes, managing documentation, and completing other tasks as assigned by the Director of Operations.

Responsibilities

• Develop and publish the weekly employee work schedule using our scheduling program, ensuring all scheduling practices comply with the Collective Bargaining Agreement (CBA) for union employees.

• Answer and direct phone calls and emails in a timely and professional manner.

• Maintain accurate records related to employee availability, schedule changes, and accommodations.

• Coordinate meetings with Ambassadors (employees) as needed.

• Collaborate with the customer and the Director of Operations to ensure program and staffing needs are consistently met.

• Occasionally assist with additional administrative duties as assigned by the Director of Operations.

Skills

· Strong organizational and time-management skills

· High attention to detail when creating and managing schedules

· Ability to interpret and apply Collective Bargaining Agreement (CBA) guidelines

· Excellent communication skills (verbal and written)

· Proficiency with scheduling software and basic computer applications (Excel, Outlook, etc.)

· Problem-solving skills for last-minute schedule changes or staffing gaps

· Ability to work independently while maintaining alignment with operational goals

Qualifications

· 1–2 years of scheduling, administrative, or coordination experience (preferred)

· Experience working with union and non-union employees, with understanding of Collective Bargaining Agreement (CBA) guidelines (preferred)

· Proficiency in scheduling software and Microsoft Office Suite (Excel, Outlook, Word)

· Strong written and verbal communication skills

Benefits

We are proud to offer the following benefits:

· Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

· Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

· Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.