What are the responsibilities and job description for the Grove Hotel Front Office Manager position at Block 22, LLC?
This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2424737
**JOB SUMMARY:**
The primary responsibility of the Front Office Manager is to assist the
Rooms Division Manager and Shift Managers with operational coverage for
all aspects of the hotel and ensuring optimum guest satisfaction in the
key guest areas of front office. All duties are to be performed in
accordance with departmental Block 22, LLCs policies, practices, and
procedures.\
**Leading Front Office Team**
Ensure all front-of-house departments adhere to standards of providing
an AAA Four Diamond Hotel experience for guests and team members.
Utilizes interpersonal and communication skills to lead, influence, and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team
members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in
employees absence.
Establishes and maintains open, collaborative relationships with
employees and ensures employees do the same within the team.
Ensures recognition of employees is taking place across areas of
responsibility.
Communicates performance expectations in accordance with job
descriptions for each position and monitors progress.
Celebrates successes and publicly recognizes the contributions of team
members.
\
**What I Will Be Doing**
\
Coordinate with various departments to ensure smooth operation and guest
expectations are met during all shifts
Liaise with security teams to advise of any security concerns or
advisement.
Liaise with and respond to needs of leased tenant space including
fitness center, other outlets as needed.
Respond to emergency situations including fire control panel room, other
emergency procedures and liaising with appropriate emergency response
personnel as needed.
Manage and assist with the hotel bank, provide change as needed to
outlets in a timely and efficient manner.
Coordinate with department staff for resolution of guest-experience
areas including public space cleanliness, guest room needs,
restaurant/bar and other property facilities.
Opening work order/maintenance tickets using HotSOS or other hotel
management program.
Conducting individual room inspections utilizing housekeeping inspection
checklist and reporting quality assurance results to Director of
Housekeeping and Hotel Manager.
Assist with reservation and guest inquiries in an efficient and timely
manner.
Work to remedy and resolve any guest concerns or challenges to ensure
the satisfaction of hotel guests or outlet patrons during their
stay/visit.
Respond to all guest reviews in a professional and timely manner.
(Expedia, Canary, GSS, etc.)
During guest relocation situations, work to identify and coordinate
smooth transfer of guests to be walked in an efficient and professional
manner.
Assist and engage with hotel front desk personnel and be available to
step in and assist with regular front office operations.
As needed, assist with guest services and valet representatives with
regular guest services duties.
Supports the staff and performs the duties of a housekeeper when
required.
Performs additional duties as directed by senior management.
Responding and following up with all MOD reports that require attention
or need during shift.
Ensure monthly inventory of Sundries, with orders to maintain par levels
for\
\
\
\
Equal employment opportunity, including veterans and individuals with
disabilities.\
\
PI277608172
please see: https://idahoworks.gov/jobs/2424737
**JOB SUMMARY:**
The primary responsibility of the Front Office Manager is to assist the
Rooms Division Manager and Shift Managers with operational coverage for
all aspects of the hotel and ensuring optimum guest satisfaction in the
key guest areas of front office. All duties are to be performed in
accordance with departmental Block 22, LLCs policies, practices, and
procedures.\
**Leading Front Office Team**
Ensure all front-of-house departments adhere to standards of providing
an AAA Four Diamond Hotel experience for guests and team members.
Utilizes interpersonal and communication skills to lead, influence, and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team
members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in
employees absence.
Establishes and maintains open, collaborative relationships with
employees and ensures employees do the same within the team.
Ensures recognition of employees is taking place across areas of
responsibility.
Communicates performance expectations in accordance with job
descriptions for each position and monitors progress.
Celebrates successes and publicly recognizes the contributions of team
members.
\
**What I Will Be Doing**
\
Coordinate with various departments to ensure smooth operation and guest
expectations are met during all shifts
Liaise with security teams to advise of any security concerns or
advisement.
Liaise with and respond to needs of leased tenant space including
fitness center, other outlets as needed.
Respond to emergency situations including fire control panel room, other
emergency procedures and liaising with appropriate emergency response
personnel as needed.
Manage and assist with the hotel bank, provide change as needed to
outlets in a timely and efficient manner.
Coordinate with department staff for resolution of guest-experience
areas including public space cleanliness, guest room needs,
restaurant/bar and other property facilities.
Opening work order/maintenance tickets using HotSOS or other hotel
management program.
Conducting individual room inspections utilizing housekeeping inspection
checklist and reporting quality assurance results to Director of
Housekeeping and Hotel Manager.
Assist with reservation and guest inquiries in an efficient and timely
manner.
Work to remedy and resolve any guest concerns or challenges to ensure
the satisfaction of hotel guests or outlet patrons during their
stay/visit.
Respond to all guest reviews in a professional and timely manner.
(Expedia, Canary, GSS, etc.)
During guest relocation situations, work to identify and coordinate
smooth transfer of guests to be walked in an efficient and professional
manner.
Assist and engage with hotel front desk personnel and be available to
step in and assist with regular front office operations.
As needed, assist with guest services and valet representatives with
regular guest services duties.
Supports the staff and performs the duties of a housekeeper when
required.
Performs additional duties as directed by senior management.
Responding and following up with all MOD reports that require attention
or need during shift.
Ensure monthly inventory of Sundries, with orders to maintain par levels
for\
\
\
\
Equal employment opportunity, including veterans and individuals with
disabilities.\
\
PI277608172