Grove Hotel Assistant Front Office Manager

This job was posted by https://idahoworks.gov : For more information,

please see: https://idahoworks.gov/jobs/2610567

• Experts in the art of hospitality, The Grove Hotel and the Block22
  
  

Companies create memorable experiences. We are a destination for

experiences beyond the ordinary, the heart of downtown Boise. As an

Assistant Front Office Manager at The Grove Hotel, you\'ll support daily

front office operations and lead the front desk team with a focus on

service excellence, smooth operations, and guest satisfaction.**

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#### **Key Responsibilities**

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#### **Guest Services & Front Desk Operations**

• Supervise check-in/check-out procedures and ensure accuracy in front
  
  

desk functions.

• Respond to guest inquiries, special requests, and feedback with
  
  

professionalism and care.

• Serve as a concierge resource, assisting with personalized
  
  

recommendations and arrangements.

• Maintain expert knowledge of hotel services, room types, local
  
  

attractions, and upselling opportunities.

**Team Leadership & Communication**

• Lead daily shift briefings, share updates on VIPs and events, and
  
  

promote strong team communication.

• Support and train new hires while encouraging teamwork,
  
  

accountability, and high presentation standards.

• Provide shift coverage and act as a leader during high-volume or
  
  

emergency situations.

**Administrative & Operational Support**

• Assist with scheduling, payroll, and managing time-off records.
• Uphold AAA Four Diamond standards and support special
  
  

surprise-and-delight initiatives.

• Ensure lobby cleanliness, supply readiness, and well-maintained
  
  

equipment.

• Assist with Manager-on-Duty (MOD) coverage and back-up front desk
  
  

support when needed.

**Reservations & Reporting**

• Oversee the Reservations team and ensure timely completion of
  
  

reports.

• Monitor guest trends and prepare exception reports to support
  
  

operational decisions.

• Assist with booking questions and revenue-driving initiatives.
  
  

**Hiring, Training & Compliance**

• Support interviewing, onboarding, and performance feedback.
• Conduct ongoing training on uniform standards, procedures, and brand
  
  

policies.

• Ensure compliance with company and credit card handling policies.
  
  

Performs other related duties as assigned.

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• Experience in customer-facing roles; prior hospitality leadership
  
  

preferred.

• Strong communication, organization, and problem-solving skills.
• Self-motivated and effective both independently and in a team.
• Proficient with property management systems and general office
  
  

software.

• Availability to work a flexible schedule, including nights,
  
  

weekends, holidays, and overnights.

**Physical Requirements**

• Prolonged periods of standing at front desk and working on a
  
  

computer.

• Maintain a polished, professional appearance.
• Ability to lift, carry and manipulate various items (ex: luggage)
  
  

weighing up to 50 pounds

Successful candidates exhibit the core values of **Teamwork, Respect,

Integrity** and **Passion** while delivering our core purpose **of

serving and inspiring our communities by creating memorable experiences

through integrity and teamwork.**

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Equal employment opportunity, including veterans and individuals with

disabilities.\

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PI287063810