Sr. Analyst / Manager, Operational Excellence (Pittsburgh, PA)

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Opportunity

The Patient Services Operations team plays a critical role in advancing our mission to provide affordable care and deliver an exceptional patient experience. As an Sr. Analyst/Manager on the Operational Excellence team, you’ll drive improvements in quality, efficiency, and patient experience by surfacing actionable insights and enabling data-informed decision-making. This highly analytical role will focus on diving deep into operational performance metrics, investigating root causes, and identifying high-impact opportunities across people, processes, and technology—ensuring measurable results through rigorous analysis and continuous improvement.

Responsibilities

• Insights & Opportunity Identification: Identify high-impact opportunities to improve operational performance and the patient experience by analyzing trends, surfacing gaps, and delivering actionable recommendations across people, processes, and technology.
• Root Cause & Performance Analysis: Conduct deep-dive analyses of workflows, systems, and metrics to uncover the root causes of performance gaps, inefficiencies, and friction points along the patient journey.
• Cross-Functional Collaboration: Partner closely with Pharmacy Operations leadership to investigate operational challenges, diagnose performance drivers, and align data insights with frontline realities.
• Data-Driven Storytelling: Translate complex analyses into clear, compelling narratives and visualizations that enable informed decision-making across a wide range of stakeholders.
• Impact Measurement: Monitor and evaluate the outcomes of initiatives, comparing results to baseline metrics to assess effectiveness and inform iteration.
• Operational Enablement & Metric Quality: Ensure data accuracy and usability through rigorous validation and standardized reporting, while empowering teams with tools, training, and documentation to act on insights.

Qualifications

• Experience & Education: 5 years using data to solve complex business problems, ideally in fast-paced, high-growth environments. Bachelor’s in Business, Operations, Math, Data Science, or related field. 
• Analytical Expertise: Advanced in Excel, SQL, and Tableau. Skilled in metric design, deep-dive analysis, and delivering precise, actionable insights. 
• Problem Solving & Execution: Track record of developing impactful solutions through creative thinking, structured analysis, and cross-functional collaboration. 
• Communication & Data Storytelling: Clear communicator who turns complex data into concise insights for technical and non-technical audiences. Skilled at crafting compelling narratives from data.
• Collaboration & Project Management: Strong in requirements gathering, project management, and aligning stakeholders to drive outcomes.
• Adaptability & Resilience: Thrives in fast-changing environments with a flexible, solutions-first mindset.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.