Pharmacy Customer Representative

Position: Hub Relation Coordinator/Pharmacy Customer Representative

Location: Pittsburgh, PA/Chesterfield, MO/Boise, ID

Full Time

Responsibilities:

• Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
• Provide patient care to accurately support pharma programs and triage to a pharmacist when required
• Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Document all call information and data discovery according to operating procedures
• Utilize proper escalation channels to meet patient needs & resolve open issues
• Research required information using available resources
• Maintain confidentiality of patient and proprietary information
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

Requirements:

• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required (1-2 years at minimum)
• Appropriate industry experience is necessary
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software
• Full time position, on-site in Pittsburgh

Hours/Location:

• Shift: 3 available Shift Options
• Rotating shifts, 40 hours/week between 8 AM -9 PM EST , Monday - Friday OR
• 12 PM - 8 PM EST, Monday - Friday (Fixed Shift) OR
• 1 PM - 9 PM EST, Monday - Friday (Fixed Shift)
• All shifts require a rotational Saturday shift from 9 AM - 5 PM EST
• Onsite full time position in Robinson Township

Perks:

• Health Benefits, 401 K
• Holiday pay
• Overtime eligible
• Casual dress code
• Free Snacks
• Free Parking