What are the responsibilities and job description for the Provider Support Coordinator position at Blink Health?
Role Summary:
The Provider Support Coordinator supports the Practice Access Management (PAM) team by executing administrative, data quality, and maintenance workflows required to accurately set up and sustain provider accounts and contacts in Salesforce. This role helps ensure ongoing data integrity while supporting provider engagement workflows, including targeted outbound outreach for marketing opt-ins, account readiness, and provider information validation.
This role bridges data quality and provider engagement, ensuring accounts are prepared for subsequent successful PAM-led growth efforts.
The ideal candidate is detail-oriented and process-driven, with strong communication and interpersonal skills, and is comfortable engaging professionally with provider offices. They are able to work effectively across automated workflows, manual validation, and cross-functional coordination, while confidently handling structured outbound engagement and professional communication with provider offices in support of ongoing operational and engagement workflows.
Responsibilities:
- Create, update, and maintain provider accounts and contacts in Salesforce following standardized processes to keep practice records accurate and complete.
- Clean up records by fixing duplicate accounts and contacts, correcting associations, reassigning holding-account contacts, and ensuring proper account hierarchy.
- Complete and validate required account and contact fields so downstream workflows and automation function as expected.
- Monitor automated workflows and alerts; investigate and resolve issues flagged by systems or the PAM team.
- Make outbound calls to provider offices to support marketing opt-ins, confirm communication consent, and verify key practice and contact details.
- Recognize when a provider shows interest or requires follow-up during outreach and document relevant context.
- Ensure clear, timely handoffs to the PAM team with accurate notes to support successful engagement.
- Flag recurring issues, data inconsistencies, or process gaps and share them with the appropriate partners for follow-up.
Qualifications:
Required:
- 1–3 years of experience in operations, administrative support, data entry, or sales operations
- Strong attention to detail and data accuracy
- Experience with CRM platforms (Salesforce preferred)
- Excellent communication skills; comfortable conducting efficient, professional outreach with provider offices
- Strong organizational and multitasking ability
Preferred:
- Healthcare operations or provider data experience
- Familiarity with Salesforce