What are the responsibilities and job description for the Reservation/Guest Service Agent position at Blind Pass Condos?
Reservation/Guest Service Agent
$18-20/hr
Job Posting: Reservation/Guest Service Agent at Blind Pass Condominiums.
Location: Sanibel, Florida
Job Overview
Blind Pass Condominiums, a leading secluded vacation rental property in Sanibel, Florida, is seeking a dedicated Reservation/Guest Service Agent to join our team.
Role Overview and Responsibilities:
Monitor the rental program's main email box for incoming reservations and inquiries. Respond to guest inquiries about rental accommodations with information on rates, dates and availability. Assist with concerns about accessing website.
Explain applicable policies such as deposit required, final payment, cancellation policy, trip cancellation insurance, etc.
Answer guests' phone calls requesting help making reservations, asking about rates and availability, unit descriptions, and rental policies. Provide general information about Sanibel, directing guests to Sanibel-Captiva Chamber of Commerce and other local businesses or resources as needed.
Make reservations in Streamline, the reservation software system. Process credit card payments for deposit, and process incoming checks in mail for guests making final payment/generate final confirmation and door codes.
Process guest reservation cancellations and refunds as needed.
Check mailbox on property for incoming mail daily. Forward to owners as needed and apply guest checks to reservations and send final confirmation in Streamline.
WEEKLY: Re-send the week's arrivals their final confirmation a few days ahead of Saturday arrival, so they will have a recent copy on hand with door code. Create Arrivals report (Property Care – Arrivals by Date) and print hard copy for binder on desk for easy reference. Each Friday, save as PDF to email to answering service for any after hours/emergency calls.
WEEKLY: Create report showing balance due; email/text/call any overdue guests to request payment. (Reports- Reservation Reports: Check-in Range Report)
Prepare daily bank deposits for incoming guest payments by check. Complete process by marking paid deposits in check register in Streamline.
When guests are on property, assist with information about the property, beach access, bayou paddling, tennis/pickleball, entry code issues.
Respond to guests calling in with issues that require Work Orders (A/C or appliances not working, plumbing issue, etc.). Enter Work Orders in system and communicate to maintenance staff for completion and follow-up.
Call property vendors for A/C, plumbing, electrical as needed for unit Work Orders.
Assist unit owners calling in or coming to office for assistance on any unit or property issues or questions on monthly owner statements. Direct to Rental Manager or Island Management as needed.
Substitute for Saturday unit inspector as needed; conduct unit inspections/check for cleanliness and make note of any Work Orders needed after housekeeping cleans units on turnover. Relay any issues to housekeeping supervisor and/or manager and maintenance staff and follow up on resolution prior to guest arrival.
In Streamline owner information, update unit descriptions and photos as needed/fix typos/add new details, etc.
Compensation:
This is an hourly position with Island Management with starting pay based on experience. Please send resume and cover letter to -
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 35 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $20