Customer Service Representative

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and assistance. Your enthusiasm, organizational skills, and technical proficiency will drive positive customer experiences, foster loyalty, and contribute to our company's success. This position offers an engaging environment where your communication talents and multitasking abilities will shine. Whether managing inquiries via phone or email, processing data with precision, or coordinating administrative tasks, you'll play a key role in delivering outstanding service every day.

Duties

• Respond promptly and professionally to customer inquiries through multi-line phone systems, email, and live chat channels.
• Maintain accurate records of customer interactions using productivity software such as Google Workspace, Shopify and spreadsheets.
• Manage front desk responsibilities including greeting visitors, handling incoming calls, and directing clients to appropriate departments.
• Utilize computer skills to perform data entry, update client information in CRM systems, and support office management tasks.
• Organize files, manage calendars, and coordinate appointments to ensure smooth office operations.
• Provide bilingual support to serve a diverse client base effectively while demonstrating excellent phone etiquette and organizational skills. (Optional)

Requirements

• Proven experience in customer service or administrative roles with strong clerical background.
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, spreadsheets, and data entry tools.
• Google Calendar proficiency
• Excellent communication skills with the ability to handle phone communication professionally and courteously.
• Bilingual abilities are highly desirable to support diverse clientele.
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Technical proficiency with multi-line phone systems, office management software, and computer literacy essential for success.
• Previous experience in front desk operations or as a receptionist is advantageous but not required.
• Ability to manage time effectively while maintaining attention to detail through proofreading and accurate documentation.

Join us in delivering exceptional customer support! We value energetic professionals who thrive on helping others while demonstrating technical competence and organizational excellence. This paid position offers an exciting opportunity to grow your career within a supportive team dedicated to service excellence!

Pay: From $18.00 per hour

Expected hours: No less than 30.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Work within the Hours of 9am-3pm Monday-Friday

Experience:

• Customer service: 1 year (Required)
• Google Workspace: 1 year (Preferred)

Work Location: In person

Salary : $18