Receptionist Team Lead

Summary of Job Function:

The Receptionist Team Lead is responsible for supervising Bliley’s team of part-time Receptionists. Receptionists are responsible for welcoming and guiding guests with courtesy, professionalism, and compassion. This role requires strong leadership and organizational skills, a compassionate demeanor, and the ability to work flexible hours in a sensitive environment.

Primary Duties & Responsibilities:

• Supervise all of Bliley’s part-time Receptionists, including assisting with interviewing, hiring, and onboarding new associates.
• Provide or ensure all training for Receptionists, including initial training during onboarding, as well as ensuring continuing education and performance management.
• Approve timecards and manage time and labor.
• Assist as a Receptionist when needed, including:
• Maintaining integrity of front lobby, including cleanliness and appropriate environment.
• Greeting all guests who arrive at the funeral home with warmth, sensitivity, and professionalism.
• Orienting guests to public spaces, offering introductions, ensuring needs are met, and providing warm hand-offs to team members.
• Assisting guests at public and private visitations, ceremonies, and receptions.
• Welcoming guests arriving for funeral arrangements, advanced planning appointments, picking up death certificates, or dropping off clothes or other personal effects. Greet walk-ins and other unexpected visitors.
• Maintaining active awareness of guests present in facilities at all times.
• Answering incoming calls, taking messages, providing information, and forwarding messages appropriately when necessary.
• Ensure all policies and procedures for Receptionists are met appropriately.
• Work closely with the Central Services manager to ensure appropriate staffing as needed.
• Organize the monthly Receptionist work group.
• Provide regular feedback to Receptionists, including performance evaluations.

Required Qualifications:

• High school diploma or GED.
• Strong leadership and organizational skills.
• Significant ability to work independently.
• Exhibits a high degree of sensitivity and caring for families experiencing a loss.
• Well-groomed with a neat, clean, and professional appearance.
• Pleasant personality and excellent verbal and written communication skills.
• Demonstrates consistent care & concern for guests and associates, regardless of diverse backgrounds and presentations.
• Regularly required to sit, stand, walk, reach, bend, lift, listen, and talk. May need to transport items weighing up to 15 pounds and stand for one to two hours at a time.

Work Schedule:

• This is a part-time (approximately 20 hours per week), varied schedule position which may require availability for days, evenings, weekends, and holidays as needed.
• This position supports all three Bliley’s locations as needed: Bliley’s Augusta (3801 Augusta Ave); Bliley’s Chippenham (6900 Hull Street Road); and Bliley’s Staples Mill (8510 Staples Mill Road).

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.

Bliley's is an Equal Opportunity Employer and is committed to creating an inclusive workplace. We make employment decisions without regard to race, color, or status under applicable law.
We comply with the ADA and provide reasonable accommodations to qualified individuals with disabilities. If you need assistance or accommodation during the hiring process or while employed, please contact Human Resources.