What are the responsibilities and job description for the Office Manager position at Bliley's Funeral Homes & Cremation Center?
Description:Bliley’s Funeral Homes & Cremation CenterFor more than a century, Bliley’s has stood for service, trust, and professionalism. As we continue to grow, joining our team means being part of a legacy of care and a culture where every associate contributes to the experience families remember. We seek individuals who hold themselves to a high standard and find meaning in helping others. Summary of Job Function:The Office Manager is responsible for overseeing the administrative functions of the location, providing a consistent office presence during normal business hours, Monday – Friday. This role oversees the location schedule, works with the arranging Directors and Location Manager to complete administrative details of funeral arrangements, and has primary responsibility for answering phone calls (supported by the rest of the team). This role does not involve direct contact with deceased persons or cremated remains; however, the office is located within a funeral home environment where proximity to such areas is routine.Primary Duties & Responsibilities:Oversight of Back Office SpaceMaintaining a neat and organized workspaceAnswering and directing all incoming phone calls, taking messages, providing information to callers, and forwarding messages as appropriate. This includes taking first calls (notifications of death) from families, hospitals, police, nursing homes, and hospice units.Ordering and maintaining suppliesChecking all emails regularly throughout the day and following up accordinglyOverseeing flower desk & getting supplies ready for familiesAssisting with overall scheduling and staffing of services and arrangementsOther duties as assignedAdministrative Aspects of Funeral ArrangementsEntering information into Passare (funeral arrangement application)Communicating times of ceremonies with the Dispatcher and Switchboard OperatorProcessing paymentsProcessing life insurance policiesCompleting check request forms and submitting them to the business officeContacting ministers, churches, and cemeteriesOrdering military honors and scheduling burials at Arlington National CemeteryOrdering police escorts for processionsOrdering caskets, vaults and associated sales/personalization itemsArranging and ordering food for receptionsSubmitting obituaries and adding them to the websiteManaging and finalizing video tributesCreating Boxcast Livestream Links and downloading to USB when completePurchasing and downloading music to CDs and USBsEntering information to “Make It Personal” for FloralXpress for making flower booksCreating door cardsEntering information to Virginia Electronic Death Registry (EDRS) SystemContacting doctors for signatures on death certificatesOrdering certified death certificates from local health departmentsCompleting tasks in an orderly manner and each afternoon roll tasks to next day if applicableRequirements:Bachelor’s degree preferred; High School Diploma or GED requiredAt least two years' previous experience as an office manager (preferred)At least two years’ previous experience in office administration required, including answering a multi-line telephone and using standard office equipmentExperience with Microsoft suite (Word, Outlook, Excel, SharePoint, Teams) strongly preferredExceptional administrative and organizational skills, including data entry and schedule managementSignificant ability to work independently to complete tasks and meet deadlines. Ability to multi-task within job responsibilitiesStrong attention to detailExcellent oral and written communication and interpersonal skillsAbility to maintain confidentiality and professionalismRegularly required to stand, sit, walk, reach, bend, lift, listen, talk and perform computer keyboarding. May need to transport items weighing up to 25 poundsWork Schedule: This is a full-time, exempt position with a Monday – Friday, business hours schedule. Availability to be on call when business needs arise is required.Bliley's is an Equal Opportunity Employer and is committed to creating an inclusive workplace. We make employment decisions without regard to race, color, or status under applicable law.We comply with the ADA and provide reasonable accommodations to qualified individuals with disabilities. If you need assistance or accommodation during the hiring process or while employed, please contact Human Resources.
Salary : $25 - $29