Account Manager Sales - McFarland

Why You'll Love This Role 

• Build long-term relationships with customers and become a trusted resource for their projects and business needs. 

• Manage your own portfolio of accounts while developing sales, customer service, and business development skills. 

• Work with contractors, homeowners, and retail customers across a variety of building material categories. 

• Gain exposure to quoting, account management, project support, and consultative sales. 

• Collaborate with experienced teammates who are committed to helping customers succeed. 

• Join a family-owned company that values People First, Ownership, Continuous Improvement, and creating Raving Fans. 

What You'll Do 

As an Account Manager, you'll serve as the primary point of contact for assigned customers, helping them navigate projects, select products, and find solutions that meet their needs. You'll manage customer relationships, support sales growth, process orders and quotes, and deliver the exceptional service experience customers expect from Bliffert Lumber. 

Customer Relationship Management 

Create strong, lasting customer relationships through exceptional service and responsiveness. 

• Manage a portfolio of retail, contractor, and residential construction accounts. 

• Serve as the primary point of contact for customer inquiries and project support. 

• Build and maintain strong customer relationships through consultative selling and responsive communication. 

• Represent Bliffert professionally in all customer interactions. 

• Identify customer needs and recommend products and services that add value. 

• Resolve customer concerns and provide solutions that build trust and confidence. 

• Deliver an exceptional customer experience that encourages repeat business and long-term loyalty. 

Sales & Account Management 

Support customer success while driving sales growth and account retention. 

• Present product features, benefits, pricing, and credit options. 

• Overcome customer objections through effective communication and problem-solving. 

• Process quotes, sales orders, cash transactions, and related documentation accurately. 

• Utilize company systems to enter orders, maintain customer records, and track account activity. 

• Support sales growth through proactive account management and follow-up. 

• Assist customers throughout the sales cycle from quote to project completion. 

Product Knowledge & Business Support 

Build expertise that helps customers make informed purchasing decisions. 

• Develop and maintain knowledge of building materials, products, and services. 

• Apply product knowledge to recommend solutions that support customer project success. 

• Continuously expand industry and product expertise. 

• Maintain accurate records and documentation. 

• Protect confidential financial information, business plans, and customer data. 

• Support special projects and other business initiatives as assigned. 

Safety & Compliance 

Help maintain a safe, professional, and compliant workplace. 

• Follow and support all company safety policies, procedures, and regulations. 

• Promote a culture of workplace safety and accountability. 

• Report workplace injuries, incidents, and safety concerns promptly. 

• Adhere to company policies regarding confidentiality and professional conduct. 

• Perform additional responsibilities as assigned by management.

Keywords 

Account Manager, Customer Service, Relationship Management, Inside Sales, Contractor Sales, Building Materials, Account Development, Customer Experience, Sales Support, Quoting, Order Entry, Construction Materials, Project Support, Retail Sales, Business Development, Customer Retention, Lumber Industry, Consultative Selling, Building Products, Account Management

Required Qualifications 

• High school diploma or equivalent required. 

• 2 years of customer service, account management, inside sales, retail sales, or related experience preferred. 

• Strong communication, organization, and relationship-building skills. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Strong problem-solving and decision-making abilities. 

• Proficiency with order entry systems, email, Microsoft Office, and related business software. 

• Experience preparing quotes, processing orders, and supporting customer accounts preferred. 

• Ability to learn and apply product knowledge to support customer needs and sales growth. 

• Ability to maintain confidentiality of sensitive customer and business information. 

• Passion for delivering outstanding service to customers, coworkers, and the community. 

• Ability to work independently while collaborating effectively with a team. 

• Ability to successfully pass a background check and drug screen. 

Physical and Mental Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Work Environment 

This position primarily operates in a remote work environment, with the Account Manager independently managing a portfolio of customer accounts while maintaining regular communication with customers, vendors, and internal team members through phone, email, and company systems. The role also requires periodic travel to Bliffert locations, customer offices, job sites, training events, and meetings to support customer relationships, project success, and business objectives. Work may be performed in a variety of settings, including a home office, retail showroom, lumberyard, warehouse, and active construction site. The position requires prolonged use of a computer and other office technology, along with the ability to sit, stand, walk, and navigate stairs throughout the workday. Occasional lifting and carrying of materials or product samples up to 25 pounds may be required. Exposure to varying weather conditions, dust, noise, and outdoor environments may occur when visiting job sites or yard locations. The Account Manager is expected to follow all company safety policies and procedures and contribute to maintaining a safe work environment. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.