Credit & Collections Manager

Your Role...

Summary: The Credit and Collections Manager is responsible for maximizing the collection of Accounts Receivable, ISF checks, credit card chargebacks, and unconfirmed deposits while minimizing corporate bad debt write-offs. This position also provides leadership and direction to the collections staff to ensure efficiency, compliance, and achievement of departmental goals.

Responsibilities:

Open Account Management

• Establish and maintain effective collection processes for all company open accounts.
• Process and analyze held orders to facilitate order release and revenue realization.
• Develop and implement procedures for managing past due accounts, issuing collection letters, and other related credit activities.
• Review and process credit applications, analyze credit risk, and determine appropriate credit limits.
• Contact customers through telephone, mail, or email to resolve disputes and secure timely payment of delinquent accounts within legal and regulatory guidelines.
• Supervise and monitor credit and collections associates’ performance, ensuring adherence to procedures and achievement of targets.
• Utilize strong project management, communication, and leadership skills to foster a collaborative and productive team environment.
• Maintain positive relationships with other departments and external partners to ensure efficient and compliant operations

Chargeback and credit card related management

• Review and oversee the rules established for credit card monitoring systems to ensure fraud levels remain within acceptable thresholds.
• Establish and maintain effective collection process for ISF checks, credit card chargebacks, and unconfirmed deposits.
• Collaborate with the Customer Payment Team to minimize credit card fraud and maintain manageable levels of held orders.

Analyses

• Administer and optimize the collections software system, ensuring it supports effective prioritization, workflows, and strategies for different customer segments.
• Conduct quarterly reviews of collection strategies to ensure ongoing effectiveness and improvement.
• Prepare and deliver regular reports and analysis on Credit and Collections performance to senior management.
• Analyze and monitor the credit risk of all open accounts, providing recommendations to minimize exposure.
• Perform chargeback analysis to minimize risk for the company to ensure Kount rules are reacting to any trends found.
• Perform other related duties or special projects as assigned, including occasional travel.

Required Skills & Experience:

• Bachelor’s Degree in Business, Accounting, Finance, or a related field.
• Minimum of 2 years of experience in credit and collections; supervisory experience preferred.
• Strong strategic planning, analytical, and decision-making abilities.
• Excellent organizational and multitasking skills.
• Strong interpersonal and leadership skills with the ability to work collaboratively across teams.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Proven ability to lead projects and motivate teams to meet goals, especially during high-volume periods.

Work Environment:

• Hybrid remote and office based
• Extensive computer use and prolonged periods at a workstation along with heavy use of Microsoft Teams and Zoom video call applications
• Standard business hours, with occasional extended hours during peak activity periods.
• Travel to/ from physical office locations as required or as necessary to manage collection teams.

Pay Rate:

The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations.

• $55,000-$75,000 per year based on experience, plus incentives
• Full benefits package that includes 401k, profit sharing

Benefits Include:

• Medical/Dental/Vision Insurance
• 401K & Profit Sharing Plan
• Incentive Bonus Plans
• Paid Holidays & Paid Time Off
• Paid Parental Leave
• Short-Term/Long-Term Disability
• Training Opportunities
• Basic & Optional Life Insurance
• Employee Discount

Who we are...

Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United State

Our Mission...

At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.