Team Manager/ Senior Support Planner

PURPOSE OF THE POSITION

About the Role Providing support and care coordination for individuals in the community is deeply rewarding. If you have a passion for service, leadership experience in case management, and a desire to impact lives while guiding a team, we want to speak with you. This supervisory position oversees Supports Planners (Case Managers) and is ideal for professionals seeking to advance their careers in care coordination within Maryland's home and community-based services programs.

As a Team Manager, you will lead a team of Support Planners, ensuring high-quality, person-centered service delivery. You will also carry a limited caseload. The primary goal is to provide remote training, resources, and oversight to your team.

What You Can Expect

• Competitive pay, including mileage reimbursement
• Extensive benefits package: health insurance (with vision and dental options), 401(k) retirement plan, Employee Assistance Program, statewide recreational discounts (including movie theaters, amusement parks, LA Fitness, Planet Fitness), paid vacation, sick leave, and company-paid holidays
• Employer-paid training, company-provided laptop, cell phone, and printer (available after 30 days)
• Employment Security Offer Letter Agreement with annual performance-based bonus and pay raise
• And much more

Essential Responsibilities

• Supervise, mentor, and evaluate a team of Supports Planners/Case Managers, including assigning caseloads, monitoring performance, providing guidance, and ensuring compliance with organizational policies, contractual billing guidelines, and Maryland Medicaid regulations
• Oversee team activities related to client needs assessment, development and monitoring of person-centered Plans of Service, telephonic and on-site care coordination, crisis resolution, and resource linkage
• Carry a select caseload: evaluate clients’ capacities, strengths, and support networks; gather information; develop and monitor Plans of Service; conduct telephonic contacts and on-site visits; promote positive health behaviors and self-direction; assist with transitions to community independence; and collaborate with Social Workers, Registered Nurses, community agencies, and providers
• Facilitate team collaboration to address complex medical/psychological needs and achieve optimal client outcomes
• Implement critical thinking to resolve client crises and manage multiple priorities with flexibility
• Ensure accurate documentation, real-time data entry, and adherence to billing and reporting standards
• Educate clients on self-direction philosophy and access to resources
• Adapt to policy/procedural changes and uphold the organization’s core values, mission, and commitment to those served

Qualifications

• Bachelor’s degree from a four-year college or university in health/human services or related field (e.g., psychology, sociology, counseling, social work, nursing, physical therapy, or equivalent)
• Minimum 3–5 years of experience in case management, supports planning, or related field, preferably with supervisory or lead responsibilities
• Strong oral and written communication skills; ability to communicate effectively with individuals of varied cognitive abilities and build professional relationships
• Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint) and ability to conduct computer-based research
• Ability to read, interpret, and apply documents such as assessment reports, procedure manuals, and employment paperwork
• Valid Maryland driver’s license, reliable transportation, and willingness to conduct on-site client visits
• Proven ability to work independently, manage schedules, prioritize tasks, and handle multiple responsibilities with minimal supervision
• Commitment to honesty, integrity, adaptability, and the mission of Beatrice Loving Heart

Note: Salary is competitive and based on education, experience, and supervisory background in related fields.