FLOAT CLINIC PT ACCESS REPRESENTATIVE

Meets: the employee is actively performing all responsibilities independently with a high level of accuracy. Or, the employee is new to the role and in the learning phase, but is meeting your expectations in the learning process. In this case, please use the comment box to indicate which responsibilities are not yet being performed and what the expectations are for when they should be able to perform them independently.

• JOB SUMMARY
• This position is responsible for representing the organization in a courteous and efficient manner by demonstrating professional conduct and a positive attitude. This position will maintain patient account information, schedule patient appointments, collect co-pays, process mail, and maintain reception area. This position requires full understanding and active participation in fulfilling the Mission of Blessing Coporate Services. It is expected that the employee demonstrate behavior consistent with the Core Values while supporting the strategic plan, goals and direction of the Performance Improvement goals.
• JOB QUALIFICATIONS
• Education/Training/Experience:
• REQUIRED:
• High School Diploma or equivalent
• PREFERRED:
• Two years in a physician office setting
• License/Certifications/Special Requirements:
• N/A
• Pay Status:
• NON-EXEMPT HOURLY
• POSITION DUTIES
• Educational:
• Medical Terminology within one year of hire if no previous experience in a healthcare setting.
• Departmental:
• DEMONSTRATES COMPETENCE IN THE PERFORMANCE OF TASKS, SKILLS, DUTIES AND RESPONSIBILITIES RELATED TO THE PROVISION OF DEPARTMENT SERVICES
• Demonstrates the abilities to perform all miscellaneous duties, tasks, and skills related to reception when indicated.
• Demonstrates basic release of information rules including validation of all pertinent information for receiving party and obtains further assistance when necessary.
• Demonstrates knowledge of filing insurance claims for patients covered under Medicaid, Medicare Part B, and also those HMO groups that the physician's office participates.
• Works professionally and successfully with team members inside and outside of the organization displaying core values of the organization.
• Demonstrates knowledge of corporate and departmental policies and procedures.
• Applies independent judgment to specific problems, i.e., release of information, phone numbers, etc.
• Maintains a professional and clean environment which includes ordering supplies, stocking rooms, and routine cleaning.
• Displays a professional and positive attitude toward all aspects of employment, including but not limited to: willingness to assist others, good communication, and adjusting schedules as needed to cover department needs.
• DEMONSTRATES THE ABILITY TO SAFELY AND COMPETENTLY USE EQUIPMENT IN THE PROVISION OF DEPARTMENT SERVICES
• Computer
• Fax Machine
• Copy Machine
• Telephone System
• Scanners
• Job Description Performance Rating: This section is to review the performance of job responsibilities listed on your job description.
  

Does Not Meet: There are responsibilities of the role that the employee is unable to do independently or accurately after thorough training and coaching conversations. If you’re selecting this rating, employee must be on an active action plan that you refer to in the comment field.

• STANDARD REQUIREMENTS
• If any of these have not been met during the fiscal year by the employee, the employee will not receive the potential merit increase. If any are marked as no please provide details in the comment box.
• Has completed all license/certifications and re-licensure/certifications required for the job. If not applicable to the role, please select yes.
• Free of a discipline level of a Final Warning and/or suspension (working or not wokring).
• Has completed all mandatory requirements of the Health System by the established due date (i.e. CBL, etc.)
• PERFORMANCE AND VALUES (9BOX)