What are the responsibilities and job description for the Wine Ambassador-Fort Collins position at Blendings Winery?
About Us: Blendings Winery, a family-owned boutique winery nestled in the captivating landscapes of Colorado, is seeking a dynamic and passionate Wine Ambassador to join our team. At Blendings, we are committed to crafting exceptional wines and providing a warm, inviting atmosphere for our guests. If you have a love for wine, a flair for hospitality, and a dedication to creating memorable customer experiences, we invite you to be part of our vibrant community.
Responsibilities:
Customer Engagement:
- Provide an exceptional and personalized wine-tasting experience for guests within our tasting rooms and wine festival locations.
- Engage with customers to understand their preferences and guide them through our wine selection.
- Create a welcoming and comfortable atmosphere, fostering a sense of connection and enjoyment.
Wine Knowledge:
- Develop a deep understanding of Blendings Winery's wine offerings, including varietals, vintages, and tasting notes.
- Communicate product knowledge with enthusiasm, offering insights into the winemaking process and the unique qualities of each wine.
- Understand the growing operations at our vineyard and have the ability to explain our growing processes and varietals of grapes grown right here Fort Collins, Colorado.
Sales and Upselling:
- Effectively communicate the benefits of our wine club memberships, events, and merchandise.
- Identify opportunities for upselling and provide recommendations based on customer preferences.
- Obtain customer information for future marketing
Service Excellence:
- Ensure a seamless and enjoyable customer experience from arrival to departure.
- Handle customer inquiries, resolve concerns, and escalate issues as needed.
- Maintain a tidy and organized tasting room, including cleaning glassware and arranging tasting materials.
Team Collaboration:
- Collaborate with colleagues to ensure smooth daily operations and share insights on customer preferences.
- Assist with event coordination and participate in promotional activities to enhance customer engagement.
Qualifications:
- Previous experience in a customer-facing role, preferably in a hospitality or wine-related environment.
- Strong communication and interpersonal skills with a focus on providing outstanding customer service.
- Passion for wine and a desire to continuously expand knowledge in the field.
- Ability to work in a fast-paced environment and handle multiple tasks with attention to detail.
- Positive attitude, teamwork mentality, and a genuine enthusiasm for creating memorable customer experiences.
Benefits:
- Competitive hourly wage with opportunities for tips and commission.
- Employee discounts on wines, merchandise, and events.
- Training and development opportunities to enhance wine knowledge and service skills.
- A welcoming and inclusive work environment within a close-knit team.
Blendings Winery is an equal opportunity employer. We encourage individuals from all backgrounds and experiences to apply.
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: 1 – 20 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Shift:
- 8 hour shift
Work Location: In person
Salary : $15