Business Development Representative

Looking for a company that celebrates wins? A company that does what they can to help you to succeed? A company that has been voted Great Place to Work (by the employees) for the past three years in a row? You have found that company! Blend Supply is currently looking to expand their Business Development team. A Business Development Representative is primarily responsible for proving excellent customer service for current and prospective clients of Blend Supply. Achievement of these responsibilities is done by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Team Player – Wholeheartedly joins Customer Service Team through treating teammates with the utmost respect and assists each other in a way that builds a trust and meets the managed expectations of our clients.

Excellence – Communicates with our customers with the highest esteem. Whether fulfilling orders, being a technical resource, or meeting their needs within a timely manner.

Communicates with customers by email, phone or in person and receives orders for installation, turn on, discontinuance, or change in service.

Understands the value of product knowledge and is viewed as an expert, trusted advisor by customers.

Maintains up to date knowledge on all products. Understands features/benefits of product selection and seeks continuous opportunities to learn.

Addresses complaints concerning billing, shipping or services rendered, referring complaints of service failures to designated departments for investigation.

Adheres to, knows and supports Blend with AS9100 compliance, including but not limited to, upholding reasons and procedures for processes and behavior, using customer complaint log, logging non-conformance, spotting corrective actions needed, and more.

Always do the right thing, and consequences of our collective actions.

And, other tasks and responsibilities as assigned by Manager.

ACCOUNTABILITY:

• Customer Service Excellence for self and team
• Team Player
• Inside Sales

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.\
• Customer Service - Manages difficult or emotional customer situations by relating; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

BUSINESS RELATED CONTACTS:

• Paint Shop Owners
• Purchasing Representatives
• Vendor Representatives
• Accounting Representatives

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

EDUCATION AND/OR EXPERIENCE:

Two to three years in work force, preferable industrial customer service; coating, industrial or aerospace product sales and/or customer service a plus.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret the most documents. Ability to respond effectively to the most sensitive inquiries or complaints.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); ERP (Prophet 21); CRM; Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation Software (PowerPoint).