Operations Manager

Bleckmann:

Bleckmann is shaping the logistics of the future. Our people are at the heart of all we do; they are critical to our clients' successes and, without a doubt, to ours. We enjoy what we do and are proud to serve our clients. We learn, discover, and grow together. If you want to enjoy your work, grow professionally, and become part of an international and diverse team then Bleckmann might be the right fit for you. We are a leading logistics partner for many consumer products brands stretching from small, fast-growing online retailers to reputable international companies.

Why Bleckmann: Our core values

Engagement

Everybody matters at Bleckmann. We support each other. We are an international and diverse team.

Entrepreneurship

We get things done. We practice easy and open communication. Every team member matters and contributes.

Expertise

We continually develop our talents. We are experts in what we do. We learn from each other.

Excellence

We are flexible. We embrace innovations. We look for ways to get better every day.

Job Title:

Operations Manager

Summary:

Bleckmann’s leadership embodies our core values engagement, entrepreneurship, expertise, and excellence. As an operations Manager you’ll lead a diverse team of operation supervisors in our innovative fast-paced warehouse. Behind every happy customer is an inspirational leader driving the success of their team. The Operations Manager actively manages the optimization and standardization of the warehouse. They are responsible for end-to-end management of the warehouse both financially and operationally. Bleckmann is seeking an operations manager who excels at ensuring that all departments work cohesively to ensure compliance with customers satisfaction. An excellent Operations Manager would be an expert in implementing strategic relationships with our customers, employee engagement integration, and warehouse processes flow optimization. Key pillars of this role include operational excellence, productivity improvements, change management, excellent systems experience and exceptional leadership.

Responsibilities:

People Management:

• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Ensure that all levels of employees receive on-going to ensure compliance with Company requirements and policies.
• Recommend personnel actions (hire/fire/promotions/increases).
• Use well documented corrective disciplinary measures in a timely manner as applicable.
• Ensure direct and indirect reports receive frequent feedback on performance, including an assessment of performance in the first 90 days and a formal performance review on an annual basis thereafter.
• Maintain an environment of development and recognition.
• Coordinate scheduling of personnel to ensure proper staffing to receive and distribute products/materials at the facility in a productive and cost-effective manner. Monitor attendance, tardiness, etc. that impact productivity.
• Demonstrate inspirational leadership.
• Aid or coverage in other departments.
• Coach and train colleagues to ensure high performance from teams.
• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Translating the organizational policy into operational management.

Operations

• Ensure proper and efficient operations within the overall operation and the budgeted guidelines.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Manage all operational processes within the contract and SLA agreements.
• Ensuring efficient management of the operation based on productivity and KPIs.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Annual budget preparations, presentation, and implementation.
• Ensures compliance with Bleckmann's standards of operation always including safety standards and Bleckmann’s Business Conduct Policy.
• Drafting and monitoring productivity reports, initiating actions if necessary.
• Drafting and monitoring processes and procedures.
• Closely monitoring 'cost versus revenue' flows and adjusting if necessary.
• Close cooperation and guidance of the local project organization.
• Responsible for all operational customer communications.
• Budget responsible for the results of the Port Road site;
• You are co-responsible for matters in the areas of HR, QEHS, facility and security.
• Communication effectively to the GM or VP
• Work with the GM or VP on structure, strategy, vision and the future of the site
• Coordinate work assignments for team.
• Ensure daily productions goals and cartons shipped goals are met.
• Monitor production output and ensure adherence to Bleckmann’s Service Level Agreements (SLAs)
• Create, Implement, and distribute accurate reporting on area efficiency and customer fulfillment activities.
• Full cycle PNL responsibility
• Verify accuracy of all inbound/outbound shipments.
• Identify and implement processes to ensure the facility meets or exceeds budget requirements.
• Manages compliance with all local, state, and federal regulations and codes and maintains all associated records and reports.

Inventory Control

• Ensure that inventory of the building is being accurately tracked and reported.

Safety, Sanitation and Security

• Promotes and maintains safety awareness programs. Attends safety meetings; ensures all required safety measures are in place; and that the facility follows all federal and state regulations.
• Ensures all subordinates meet and follow safety training requirements.
• Follows rigid housekeeping and sanitation policies/practices by applying the 5S Lean methodology to sustain a safe, clean and orderly facility.

Process Improvement

• Apply the APL Logistics Continuous Improvement (ACI) Model to improve business process, increase proficiency and cost savings and eliminate waste to ensure facility meets or exceeds budget.
• Implement systems solutions to increase productivity and (SLA) Service Level Agreement compliance

Qualifications:

• Must have 4-5 years’ experience as an operation supervisor.
• Must have 1-2 years’ experience as an operation manager.
• Must have 5-10 years’ experience in 3PL
• HS diploma or equivalent required.
• Familiarity with warehouse management and operations including use and maintenance of equipment.
• Knowledge of inventory control management and distribution service operations.
• Ability to effectively schedule labor and carriers.
• Ability to train and enforce company safety programs as it relates to OSHA regulations and company safety standards.
• Computer P/C and software knowledge
• Solid command of English, both written and verbal.
• Attention to detail.
• Proven ability to multitask and meet multiple deadlines.
• Strong interpersonal and leadership skills
• Ability to effectively interact and communicate with a diverse workforce.
• Bachelor’s degree or 5-10 years related experience and/or training; or equivalent combination of education and experience.
• The ability to focus on client and customer services, entrepreneurship, and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Bleckmann support staff.
• Proven ability to lead other managers.
• Experience in creating and managing a department budget, financial controls, and analysis.

Bleckmann is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

ACKNOWLEDGEMENT

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.