What are the responsibilities and job description for the Customer Service Skills Instructor position at BLDG SVC 32 B-J?
SEIU 32BJ Training Fund
Miami, Florida
Customer Service Instructor
The 32BJ Training Fund is seeking qualified candidates from the Miami metropolitan area for a part-time Customer Service instructor position.
About us:
SEIU 32BJ is a service union that represents cleaners, maintenance workers, service staff, and security officers in the Miami/Ft. Lauderdale area and nine other states on the East Coast. Our mission is to educate every member so that they have the tools they need to meet the challenges of a changing industry.
Who we’re looking for:
- Creative, dynamic teachers with good interpersonal skills who enjoy working in diverse linguistic and cultural settings.
- Teachers who are looking to empower workers through industry skills education.
Responsibilities:
- Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials.
- Teach course content using a student-centered teaching approach.
- Maintain and submit records of attendance.
- Maintain ongoing communication with supervisor.
- Participate in relevant professional development activities, as available.
Qualifications:
- Experience teaching or training in customer service or related fields.
- Knowledge of customer service principles and best practices.
- Experience working in service industries such as property management, airports, hospitality, or retail.
- Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds.
- Ability to use digital platforms to instruct, communicate, and record program data.
- Spanish proficiency required. All classes are taught in Spanish.
COVID-19 Considerations
- Record of completed COVID-19 vaccine or confirmed medical/religious exemption.
- Compliance with current COVID-19 protocols of the organization.
Classes Offered
- Variable schedule that could include weekday, some weekday evenings, and some Saturdays
Location(s)
- All classes are delivered at the Miami Airport
Compensation:
- $50 per teaching hour
- Paid preparation time
- Paid in-house training, coaching, and professional development opportunities
Salary : $50