Shift Lead (Cashier & Customer Service)

Overview

Join our dynamic team as a Shift Lead specializing in Cashier and Customer Service roles, where your energy and leadership will drive exceptional guest experiences! In this pivotal position, you will oversee daily operations, ensure smooth cashier functions, and foster a welcoming environment for both customers and team members. Your enthusiasm for food service and hospitality management will help elevate our standards, creating memorable moments for every guest. This role offers an exciting opportunity to develop your managerial skills while working in a fast-paced, friendly atmosphere that values teamwork, efficiency, and quality service.

Duties

• Lead daily shift operations by supervising team members, ensuring high-quality customer service and efficient food handling.
• Oversee cashier functions using POS systems such as Aloha POS and Micros POS to process transactions accurately and swiftly.
• Manage food preparation tasks, including cooking, food safety management, and ensuring adherence to health regulations.
• Train new staff on food safety procedures, customer service protocols, POS operation, and food handling techniques.
• Monitor inventory control to maintain optimal stock levels, reduce waste, and support food management initiatives.
• Handle cash transactions with precision, perform cash handling duties, and reconcile registers at shift end.
• Support kitchen management by supervising food production processes, ensuring timely delivery of orders in quick service environments.
• Assist with managing restaurant operations during shifts by supervising team members, managing customer concerns, and maintaining cleanliness standards.
• Conduct staff training sessions on hospitality best practices, team leadership skills, and operational procedures.
• Participate in profit and loss analysis to identify areas for improvement in service efficiency and cost control.

Qualifications

• Proven experience in quick service & fast food restaurant environments or casual dining settings with a focus on customer service.
• Strong background in food preparation, cooking techniques, and food safety management.
• Experience with POS systems such as Aloha POS or Micros POS; cash handling expertise required.
• Demonstrated supervisory or team management experience within the food industry or hospitality sector.
• Knowledge of inventory control practices and food production processes.
• Excellent communication skills with the ability to lead teams effectively and manage shift operations confidently.
• Basic math skills for cash reconciliation and profit analysis; attention to detail is essential.
• Prior experience in restaurant management or assistant manager roles is highly desirable.
• Ability to thrive in a fast-paced environment while maintaining high standards of quality and customer satisfaction.

Join us as a Shift Lead (Cashier & Customer Service) to inspire your team, delight our guests, and grow your career in the vibrant world of hospitality!

Pay: $17.00 - $20.00 per hour

Expected hours: 35.0 per week

Work Location: In person

Benefits:

Salary : $17 - $20