Blaze Pizza - Swing / Closing Manager

The Manager is ultimately responsible and accountable for all restaurant activities at all times. All activities of the Manager are expected to be consistent with and supportive of the restaurant’s business plan. The Manager ensures all restaurant management and team members are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

GUEST SATISFACTION:

Models and creates an environment in which the guest is always right; ensures a positive guest service experience.

Responds positively and quickly to guest comments and follows up with the team to congratulate wins and prevent concerns from happening again.

Maintains restaurant at the level necessary to meet or exceed the company standards for consistent service.

TRAINING & DEVELOPMENT:

Follows the steps outlined with the Company Training Method to train new skills, duties, and responsibilities.

Treats all employees with dignity and respect.

Prepares qualified employees for promotion to the next position. Continually to assist the GM in developing adequate numbers of Shift Leaders to meet the objectives of the business plan.

Trains, coaches, and provides regular performance feedback to the GM and motivates and improve the performance of all employees.

Makes tough decisions regarding all performance-related issues in the restaurant and seeks GM assistance as appropriate.

Provides appropriate and effective communication with the GM for counseling and / or discipline while maintaining proper documentation for disciplinary situations.

Communicates team goals and expectations to all employees. Coaches and motivates employees towards achieving team goals.

Ensures all employees are trained, motivated, and empowered to deliver total guest satisfaction. Evaluates and logs each employee’s ability to maintain high levels of food quality, guest service, and restaurant cleanliness.

APPROPRIATE & FAIR BUSINESS PRACTICES:

Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management.

Holds employees and self-accountable for the methods and processes used to achieve results.

Follows procedures to maintain the safety and security of employees, guests, and company assets (building, cash, equipment, & supplies)

JOB EXPECTATIONS:

Completes all required administrative duties and daily paperwork including required checklists and daily shift logs.

Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities.

Able to establish an environment of trust to ensure honest, open, and direct communication.

Role models and sets a positive example for the entire team in all aspects of business and personnel practices.

Requirements:

Education

• Good verbal and written communication skills; is capable of communicating effectively with upper management, guests, and co-workers; bi-lingual skills are a plus.

Accessibility

• Must have telephone or other reliable method of communicating with the restaurant, employees, and upper management. Must be accessible 24 hours a day, 7 days a week. Must maintains an open-door policy.

Hours

• Able to work a standard 45–50-hour work week. Able to work flexible hours necessary to manage and operate the restaurant effectively.

SKILLS & ABILITIES:

• Organizational, planning and time management skills.
• Ability to comfortably interact with all guests & co-workers.
• Ability to look at the restaurant operations from a guest's point of view.
• Ability to meet performance standards for assigned tasks and duties.
• Basic knowledge of computers

PHYSICAL ABILITIES:

• Able to stand for long periods of time.
• Able to bend and stoop.
• Able to work around heat.
• Able to work around others in close quarters.
• Able to lift 50-75 lbs. comfortable.
• Able to work long hours.

Job Type: Full-time

Pay: $16.85 - $18.85 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Experience:

• Restaurant management: 2 years (Required)

License/Certification:

• ServSafe Certificate or can have one before starting work (Required)
• Driver's License (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $17 - $19