What are the responsibilities and job description for the Front Desk at Hampton Inn At position at Blast Off Bay?
Benefits:
- Employee discounts
- Flexible schedule
- Paid time off
About the Role:
Join our dynamic team at Hampton Inn at Blast Off Bay, where hospitality meets adventure As the Front Desk Associate, you will be the welcoming face for our guests, ensuring a memorable stay at our vibrant hotel in Goddard, KS.
Responsibilities:
- Greet and check-in guests with a warm and friendly demeanor.
- Manage reservations and provide information about hotel amenities and local attractions.
- Handle guest inquiries and resolve issues promptly and efficiently.
- Process payments and maintain accurate records of transactions.
- Monitor and maintain the cleanliness and organization of the front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with administrative tasks and support hotel operations as needed.
- Provide exceptional customer service to enhance the guest experience.
Requirements:
- High school diploma or equivalent; hospitality experience preferred.
- Strong communication and interpersonal skills.
- Proficient in computer systems and hotel management software.
- Ability to multitask and work in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
- Must be available to work flexible hours, including weekends and holidays.
- Positive attitude and a passion for providing outstanding service.
- Previous experience in a customer-facing role is a plus.