What are the responsibilities and job description for the Customer Service Representative position at Blasius Insurance?
Company Description Blasius Insurance is a full-service, independent insurance agency for Personal, Commerical and life insurance
Role Description The Customer Service Representative role at Blasius Insurance is a full-time, on-site position located in Waterbury, CT. In this role, the representative responds to client inquiries by phone, email, and in person, providing clear information about personal insurance policies, coverage options, billing, and claims processes. Daily responsibilities include updating customer records, processing policy changes, assisting with new policy applications, and coordinating with insurance carriers to resolve issues promptly. The representative helps maintain high levels of customer satisfaction by addressing concerns, following up on open requests, and ensuring a professional, friendly experience. Collaboration with agents and other team members is expected to support office operations and uphold the company’s “friends helping friends” service culture.
Qualifications
- Strong customer-focused skills including Customer Service, Customer Support, and Customer Experience.
- Fully Trained in Epic software system
- Excellent verbal and written communication skills, with clear, professional phone and in-person presence.
- Solid organizational skills, attention to detail, and ability to manage multiple tasks efficiently.
- Comfort with basic computer systems, insurance agency software, and standard office tools.
- Ability to work on-site in Waterbury, CT and collaborate effectively with colleagues and clients.
- Prior experience in customer service, insurance, or a related field is preferred but not required.
- Property and Casualtyl insurnace license