Quality Assurance Manager

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Like the sound of this? Keep reading.

Add A Spark to the Ordinary…

As the founding member of our US Quality Assurance team, your mandate is to ensure our business operates safely, responsibly and up to our highest standards. You will standup and own the function end-to-end; conducting audits, investigating issues, setting up reports and implementing action plans in partnership with the Operations team. This role reports to our US Strategy & Business Operations Manager and will require travel as necessary to Boston, Washington DC and Los Angeles.

What You’ll Own

• Build and run the US Quality Assurance program
• Adapt our UK QA standards and audit framework to the US operation
• Conduct quarterly end-to-end store audits and coach managers through structured action planning
• Drive continuous improvement through partnership, not policing - you're here to raise standards and shift mindsets across the field
• Launch and manage our mystery shopper program end-to-end
• Partner with the UK team to establish our mystery shopper program in the US
• Oversee program execution to ensure shopper accuracy and data integrity
• Surface actionable insights to operators and support action planning where it matters most
• Drive continuous improvement through systems and process improvement
• Identify operational gaps and systemic issues through audit findings and field observations
• Design, document and implement new SOPs, systems, and tools to address gaps and elevate standards
• Partner cross-functionally to ensure new processes are adopted and embedded across the field
• Become our subject matter expert on operational standards
• Lead through obsessive attention to detail - set the bar for cleanliness, compliance, and presentation across all stores
• Train and coach managers, shift leads, and baristas on Health & Safety and cleaning standards during onboarding and ongoing development
  

Who We’re Looking For

• 4 years of experience in a Quality Assurance and/or Food Safety role, preferably within the hospitality sector.
• Experience in the implementation, management and review of audits across an organization[s].
• In-depth knowledge of legislative provisions and best practices.
• Experience in managing, drafting and implementation of operational SOPs.
• Ability to conduct thorough incident investigations, analyze data, and develop actionable recommendations.
• Required to be based in New York or consider relocating.
• Willingness to travel across different sites globally and regionally.
  
  

Benefits & Perks

• $100,000 - $125,000 annual base salary
• Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• Equity package
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag