What are the responsibilities and job description for the Account Manager- Commercial Grounds Maintenance position at Bland Landscaping Company?
Account Manager, Commercial Grounds Management
Location: Wilmington, NC
Team: Commercial Grounds Management (CGM)
Reports to: Branch Manager
Role Summary
The Account Manager drives retention, enhancement sales, and new CGM revenue while serving as the day-to-day field partner for assigned clients. You’ll translate customer expectations into clear production plans, coordinate resources across departments, and ensure safe, consistent, high-quality service delivery. This role blends client service, sales, planning, and operational leadership.
Key Responsibilities
Client Service & Sales
- Serve as the primary field contact for assigned clients; maintain proactive, professional communication and site walks.
- Own customer retention across your portfolio; address issues quickly and close the loop.
- Meet or exceed monthly enhancement sales goals, act as the enhancement lead for your sites from scoping through closeout.
- Identify upselling opportunities and new CGM work; gather site data and develop estimates/proposals.
- Build relationships with property managers, contractors, and subcontractors to support growth.
Operations & Production
- Convert client expectations into actionable work plans and service notes for production teams.
- Partner with Production Managers/Account Managers to deliver a consistent product across branches.
- Align schedules for seasonal work (mulch, flowers, pruning, leaf, irrigation, turf/IPM) with contract requirements.
- Coordinate cross-functional support (Irrigation, Lawn Care/IPM, Enhancements, Fleet, Safety) as needed.
- Safely operate company vehicles, model safe work practices.
- Support winter operations (e.g., snow/ice response) per branch plan.
Management, Planning & Admin
- Stay current on green-industry best practices, products, and regulatory requirements.
- Track portfolio health (quality scores, renewal status, enhancements pipeline; support AR as needed).
- Prepare site reports, proposals, scopes, and change orders; maintain accurate CRM/job files.
- Forecast labor/material needs with branch leadership; help balance route density and productivity.
- Monitor subcontractor performance and compliance where applicable.
Physical & Work Environment
- Field-based with regular site travel; exposure to seasonal weather.
- Ability to lift/push/pull up to 50 lbs; frequent walking, bending, stooping; standing for extended periods.
Compensation & Benefits
- Competitive base salary incentive plan tied to retention and enhancement sales.
- Health, dental, vision, 401(k) with company match, PTO/holidays, company vehicle/allowance (role-dependent), phone/laptop, and training/certification support.
Growth & Career Mobility
As we continue to grow as a company, all positions carry significant opportunities for advancement—provided the candidate meets the proper qualifications and demonstrates an ambitious work ethic.
If this role isn’t the right fit, please explore additional opportunities with branches across the southeast in North Carolina, South Carolina, and North Florida.
Equal Employment Opportunity Statement
Bland Landscaping Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other characteristics protected by federal, state, or local laws.
Required Skills
Qualifications
- 3 years in commercial landscape maintenance, account management, or related service operations.
- Proven record of client retention and enhancement/upsell success.
- Working knowledge of turf, horticulture, irrigation, seasonal color, and common CGM scopes.
- Strong planning, communication, and problem-solving skills; leads through influence.
- Proficiency with email/CRM, estimating, and mobile work-order tools.
- Valid driver’s license with acceptable MVR; ability to pass company screenings.
Preferred
- Associate/Bachelor’s in Horticulture, Turf, Landscape Management, or related field (or equivalent experience).
- Pesticide and/or irrigation certifications (or ability to obtain).
- Snow/ice management experience.