Account Manager

Account Manager – Commercial Grounds Management (CGM)

Location: Charleston, SC

Position Type: Full-Time, Exempt

Position Overvie

wThe Commercial Grounds Management Account Manager is a pivotal leadership and relationship-driven role focused on delivering exceptional landscape maintenance services and managing comprehensive client relations across our portfolio. Acting as the primary bridge between our clients and production teams, you will champion a culture of teamwork, set clear expectations, and drive the standard for regional landscape excellence

.Your success will be measured by three primary pillars: customer retention, landscape enhancement sales, and new commercial grounds maintenance business development

.
Key Responsibiliti

es
Client Relations & Revenue Growth (Sales & Customer Servi

• ce)Primary Relationship Owner: Serve as the main field contact for commercial clients, contractors, and subcontractors, fostering long-term relationships built on trust and proactive communicati
• on.Portfolio Retention: Actively manage and execute customer retention strategies to maintain high satisfaction and renewal rates across assigned sit
• es.Enhancement Sales: Identify on-site opportunities for landscape improvements, managing the enhancement process from site assessment and estimation to proposal assembly and final sale to meet monthly revenue targe

ts.
Operational Excellence & Production Collabora

• tionHand-off & Alignment: Translate client expectations into clear, actionable production goals for field crews, ensuring jobs are executed efficiently, safely, and exactly to specificat
• ion.Quality Assurance: Partner with fellow Account Managers to ensure a consistent, high-quality product across the regional portfo
• lio.Seasonal Readiness: Support emergency and seasonal operations as needed, including winter weather response and storm clea

nup.
Compliance, Safety, & Profession

• alismPolicy & Procedure: Maintain full compliance with all of Bland’s company policies, standard operating procedures, and professional proto
• cols.Safety Leadership: Strictly practice and enforce safety protocols regarding chemicals, tools, and all landscape equip
• ment.Professional Branding: Represent the company professionally by consistently wearing company-provided uniforms and using required personal protective equipment (PPE) as ne

eded.
Position Requirements & Qualific

ations
Credentials &

• SkillsValid NC Driver’s License: Must possess a valid North Carolina driver’s license and consistently maintain a clean, insurable driving
• record.Pesticide Licensure: Ability to actively acquire and maintain an NC Pesticide Applicator's l
• icense.Industry Certification: Ability to acquire the Pesticide Applicators L
• icense.Internal Training: Completion of all internal operations and foreman training m
• odules.Communication & Leadership: Strong verbal and written communication skills, with a proven ability to clearly convey expectations, build rapport with clients, and motivate production
• teams.Horticultural Expertise: Knowledgeable in all horticultural practices associated with commercial grounds maintenance, with the ability to educate customers and translate those practices to prod

uction.
Physical & Environmental

• DemandsPhysical Capability: Ability to lift and carry up to 50 pounds on a routin
• e basis.Mobility: Ability to bend, stoop, kneel, and remain on your feet on a continual basis throughout the
• workday.Weather Conditions: Ability to work outside in all weather conditions, navigating seasonal heat, humidity, cold,
• or rain.Environmental Resilience: Ability to safely work around common outdoor variables and risks, including bees, wasps, poison ivy, pollen, thorns, and rough

terrain.
Compensation &

BenefitsWe offer a comprehensive package designed to support our team members' professional success, financial growth, and overall we

• ll-being:Financial Growth: Competitive base salary paired with lucrative, performance-based bonus opportunities tied to enhancement sales and portfolio r
• etention.Health & Wellness: Comprehensive medical insurance packages, including dedicated dental and vision
• coverage.Retirement Security: Company-matched 401(k) plan to help you invest in you
• r future.Work-Life Balance: Accrued Paid Time Off (PTO) up to 80 hours within your first year of employment, plus paid company
• holidays.Tools for Success: Dedicated company vehicle for professional use and travel, a company laptop, and a company smartphone to keep you seamlessly connected in t

he field.
Requi

• red SkillsMust have a valid NC Driver’s license and maintain a good driv
• ing recordAbility to acquire an NC pesticide applicator
• 's licenseMust have good communication skills and ability to motiv
• ate othersAbility to acquire CLT cer
• tificationMust comply with Bland’s policies and
• proceduresMust practice safety with chemicals and all
• equipmentMust wear company-provided uniforms and use personal protective equipment
• as neededAbility to lift up to 50 pounds on a rou
• tine basisAbility to bend and stoop on a conti
• nual basisAbility to work outside in all weather
• conditionsAbility to work around bees, poison ivy, pollen, thorns, and other environme