Patient Access PreAccess PreRegistration (PRN)

PURPOSE OF THIS POSITION

Arranges for the efficient and accurate registration of all patients. Obtains required signatures and provides general information regarding hospital policies, registration procedures, benefits, patient rights, and patient financial responsibilities. Responsible for accurate information collection, and providing exemplary customer service.

JOB DUTIES/RESPONSIBILITIES

• Duty 1: Ability to Register/Pre Registers patients.
• Duty 2: Using all Insurance verification tools, identifies and confirms active insurance coverage.  Uses available reports to address insurance discrepancies and update prior to service.
• Duty 3: Using the financial assistance screening tools to provide financial assistance including HCAP, Charity, and Medicaid when applicable.
• Duty 4: Sends completed applications for assistance to the appropriate patient care area.
• Duty 5:   Collects patient email address and assists with Patient Portal Facility enrollment.
• Duty 6: Conducts medical necessity screening for all Medicare patients. Offers ABN and obtains appropriate signatures as required.
• Duty 7: Utilizes the electronic patient self-preregistration tool to reconcile demographic and insurance information the patient has submitted prior to their date of service.
• Duty 8: Acts as liaison between the facility and patient/family to resolve problems and/or address complaints.
• Duty 9: Participates in a variety of unit and hospital educational programs to maintain current skills and competency levels. Participates in and fully supports new hire and other department training and shadowing.  Provides a positive learning environment and compassionate mentoring.
• Duty 10: Actively adheres to all policy/procedures of department and Organization. Is an active participant in Departmental meetings and engaged in process improvement initiatives.
• Duty 11: Actively informs Department Supervisor/Manager of inconsistencies that exist in the electronic health record.
• Duty 12: Performs all duties and responsibilities in a manner consistent with and supportive of the mission, vision and values of Blanchard Valley Health System.

REQUIRED QUALIFICATIONS

• High School Diploma or GED equivalent
• Data entry and/or PC experience
• Medical terminology coursework or knowledge
• Exceptional customer service skills 
• Maintains confidentiality at all times
• Ability to work remote and attend onsite meetings as needed
• Ability to work at the computer for long periods. Skilled in key board skills. Ability to use the telephone to respond to customers, and the ability to use the computer and telephone simultaneously
• Positive service-oriented interpersonal and communication skills required.
• Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status.  Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures

PREFERRED QUALIFICATIONS

• Minimum of two years Registration experience
• Associates degree in Healthcare related field

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent bending, squatting, kneeling, and twisting. This position requires an individual to lift up to 20 pounds occasionally and push patients in wheelchairs (100-350 lbs ).  The individual must have excellent eye/hand coordination to operate various office machines. This position requires corrected vision and hearing in the normal range.