Service and Parts Counter Clerk

Job Title: Service Department Assistant

Department: Service

Reports to: Service Manager or Service Location Manager

• Maintain accurate and on-time reports and records relative to the service department's operation.
• Field internal and external customer inquiries to the Service Department.
• Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced.
• Maintain the service library with current information under the direct supervision of the Service Manager.
• Maintain Service Department filing and records.
• Update customer profiles using equipment, hours, or other information from the customer work orders.
• Maintain accessories and supplies and prepare replacement orders.
• Prepare Service Technician efficiency reports.
• Process warranty and/or product improvement claims including computation of charges, submission, and follow up.

Requirements:

• Bachelor's degree or equivalent work experience.
• Basic knowledge of accounting practices.
• Ability to use and understand desktop load applications such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.

Key Responsibilities:

1. Maintain accurate and on-time reports and records relative to the service department's operation.
2. Field internal and external customer inquiries to the Service Department.
3. Manage work orders from start to finish.
4. Maintain a comprehensive service library.
5. Ensure all customer files are up-to-date.
6. Monitor and manage inventory levels for accessories and supplies.
7. Analyze technician productivity and develop strategies for improvement.
8. Process and resolve warranty and product improvement claims efficiently.