What are the responsibilities and job description for the Technical Support Analyst position at Blancco Technology Group?
Technical Support Analyst
đź“Ť Location: Lehi, Utah (In-Office Role)
Blancco Technology Group is proud to be the industry leader in data erasure and mobile lifecycle solutions, and we’re growing! We’re on the lookout for a bright and motivated Technical Support Analyst to join our fantastic team in Lehi, Utah.
This is an in-office position based in Lehi, so you must already live in Utah within a commutable distance to our office. To be considered, you must also already be eligible to work in the United States.
Please note: we do not offer relocation packages or visa sponsorship for this role.
This is an amazing opportunity to grow your career in a fast-paced, supportive, and innovative environment. At Blancco, we pride ourselves on our collaborative culture, where you’ll have the chance to develop both professionally and technically while working with cutting-edge technology and a team that genuinely enjoys working together.
What You’ll Do
- Provide enterprise-level technical support to our customers across multiple platforms, including server, desktop, mobile, storage, and virtual environments, via phone, email, web, and other channels.
- Diagnose, troubleshoot, and resolve a variety of technical issues with both hardware and software.
- Work directly with customers to deliver a first-class support experience, always with a keen eye for detail.
- Manage multiple priorities and support requests while meeting defined SLAs.
- Escalate complex issues to Senior Support Engineers when needed, ensuring timely resolution.
- Proactively communicate with both customers and internal teams to identify trends and prevent recurring issues.
- Contribute to knowledge base improvements by developing and sharing best practice and technical content.
- Support the delivery of licenses and products for US-based customers.
What We’re Looking For
- Strong customer service mindset with excellent communication skills.
- Hands-on experience with Unix and Windows OS, storage devices, virtualization, desktops, and mobile devices.
- Ability to troubleshoot and resolve basic hardware and software issues.
- Familiarity with helpdesk ticketing software, ideally JIRA Service Management.
- Clear and accurate written communication skills for both internal and external audiences.
- Strong research skills and the ability to explain technical issues to customers in a straightforward way.
- BS or Associate’s degree in IT, Computer Science, or related field (Technical College graduates also welcome).
- A highly motivated team player who also thrives when working independently.
Why Join Blancco?
This isn’t just a job, it’s a chance to be part of something bigger. At Blancco, you’ll join a passionate, dynamic team in a culture that values innovation, accountability, and growth. You’ll have access to continuous training, hands-on technical exposure, and career development opportunities, all while being part of a company making a real difference in how the world manages data securely and sustainably.
If you’re ready to take the next step in your career, contribute to an amazing team, and grow with a company that’s going places, we’d love to hear from you! 🚀
** At Blancco, we manage all of our recruitment in-house and therefore do not engage with external recruitment agencies. We appreciate your interest and understanding. **