Information Technology Support Specialist

Information Technology Support Specialist

Columbus, Ohio | In-Person | Full-Time

We are a 26 year old, family-owned IT support firm based in Columbus, Ohio, specializing in the Architecture, Engineering, and Construction (AEC) industry. Our small, tight-knit team takes pride in delivering expert technology solutions to local businesses — and in knowing each other by name. We move fast, skip the corporate red tape, and genuinely enjoy what we do. If you want to grow your skills, make a real impact, and feel at home at work, you'll fit right in.

We're looking for a skilled and curious IT Support Specialist to join our team. You'll be our clients' "Tech Hero" — traveling to local businesses, solving real problems, and keeping their technology running smoothly. No two days look the same. You'll work across Windows Servers, networking, high-end design workstations (AutoCAD, Revit), and typical office environments — all within the fast-paced AEC world.

•       Administer and maintain network and data security, including firewalls, virus protection, and email security.

•       Build and configure Windows-based servers, Active Directory, and small business networks.

•       Provide hands-on technical support for Windows 11, Microsoft 365, hardware, software, and networking issues.

•       Perform and verify data backups, system updates, and network improvements.

•       Install and configure network and wireless equipment at client sites.

•       Evaluate and resolve connectivity, software, and hardware issues — and recommend smart solutions.

•       Collaborate with vendors, clients, and teammates to integrate technology and share knowledge.

•       Support AEC-specific software environments (e.g., AutoCAD, Revit, Bluebeam) — experience a plus, willingness to learn a must.

•       3 years of experience in an IT support or MSP role.

•       Strong hands-on knowledge of Windows Server, Active Directory, and Microsoft 365 administration.

•       Solid networking fundamentals — firewalls, switches, wireless, VPNs.

•       General hardware knowledge: build, configure, and troubleshoot workstations and servers.

•       Microsoft 365 or Azure certification preferred (e.g., MS-900, AZ-900, MD-102, MS-102).

•       CompTIA A , Network , or Security is a plus.

•       Vendor certifications (SonicWall, Fortinet, Datto, ConnectWise, etc.) are welcome.

•       High school diploma or equivalent required; bachelor's degree in Computer Science, IT, or related field preferred.

•       Excellent communication skills — you'll be talking with clients, not just machines.

•       A genuine curiosity for technology and a drive to keep learning.

•       Valid driver's license and reliable transportation (mileage reimbursed).

Salary: $58,000 – $72,000 based on experience

•       Health, dental, and vision insurance

•       Paid time off

•       Mileage reimbursement for client-site travel

•       Monthly phone stipend

•       Hands-on, continuous learning environment — we invest in your growth

•       Small team culture — low bureaucracy, high impact, direct access to leadership

•       A company that has been around for 26 years and is built to last

If you're a problem-solver who takes pride in your work and wants to be part of a team that feels like family, we'd love to hear from you.