What are the responsibilities and job description for the Hospitality Agent position at Blair House Inn?
We are a boutique, luxury spa-resort nestled in the Texas Hill Country, offering guests a restorative escape focused on wellness, tranquility, exceptional service, and refined hospitality. Our property features hillside cottages, curated dining experiences, spa services, and personalized guest journeys.
We are seeking a Hospitality Agent who thrives in a guest-facing role, enjoys being outdoors on a beautiful property, and is excited to work across departments — from front desk to dining service to spa coordination.
This role is ideal for someone polished, energetic, service-oriented, and eager to grow in luxury hospitality.
Position Summary
The Hospitality Agent is a multi-skilled, guest-focused team member who supports:
- Front desk operations and check-ins
- Restaurant and breakfast service
- Spa guest coordination
- Resort transport and escorting guests
- Interdepartmental communication
- Special requests and VIP service
You will regularly walk the resort’s hillside pathways and cottages, assist guests personally, and serve as a central connector between housekeeping, spa therapists, kitchen staff, and management.
Key Responsibilities
Guest Services & Front Desk
- Welcome guests with warmth and professionalism
- Handle check-ins, check-outs, reservations, and inquiries
- Escort guests to cottages and resort amenities when needed
- Resolve guest concerns promptly and graciously
- Coordinate special occasions, dietary needs, and wellness itineraries
Food & Beverage Support
- Assist with breakfast and meal service
- Serve food and beverages in accordance with resort standards
- Coordinate with kitchen staff on timing and guest preferences
- Maintain cleanliness and presentation of dining areas
Spa & Activity Coordination
- Schedule spa services and wellness experiences
- Communicate guest arrival times and preferences to therapists
- Prepare guests for treatments and orient them to facilities
Operations & Communication
- Serve as liaison between departments (housekeeping, spa, culinary, maintenance)
- Relay real-time updates to ensure seamless guest experiences
- Track guest requests and follow through until completed
- Support daily resort operations and special events
Physical & Appearance Requirements
- Must be well-groomed, polished, and professional at all times
- Comfortable walking up and down hills and stairs throughout the day
- Able to stand for extended periods and carry light trays or guest items
- Maintain uniform and grooming standards appropriate for a luxury spa environment
Qualifications
- 2 years in hospitality, hotel, resort, restaurant, spa, or guest services preferred
- Front desk or concierge experience a plus
- Food service experience preferred
- Spa or wellness background a plus
- Strong interpersonal and communication skills
- Calm under pressure and solutions-oriented
- Organized and detail-driven
- Team player who enjoys cross-training
- Flexible schedule including weekends and holidays
- Bilingual (English/Spanish) a plus
What We Offer * Competitive hourly pay (based on experience) * Tips and service charge opportunities (where applicable) * Paid training * Growth opportunities within a luxury hospitality brand * Supportive, professional work environment * Beautiful Hill Country setting Schedule * Full-Time: 30–40 hours/week * Part-Time: 15–29 hours/week * Morning, evening, weekend shifts available How to Apply Please submit: * Resume * Brief cover note explaining your hospitality experience * Availability
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: No less than 20 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $16 - $18