Flier Experience Associate - Manhattan (Full-Time)

Company Overview

Blade is a rapidly growing global air mobility platform utilizing a technology-powered, asset light model with unrivaled brand recognition. Blade is focused on efforts to assist the aviation industry in order to accelerate its transition from conventional aircraft to quieter, cleaner Electric Vertical Aircraft (“EVA”), expand new air mobility routes, grow our network of captive passenger infrastructure, and continue to develop our consumer-to-cockpit technology stack.

Job Overview

This is a temporary, full-time position

We are seeking a dynamic and service-oriented Flier Experience Associate to join the BLADE team. In this guest-facing role, you will be the face of the brand, delivering exceptional hospitality and seamless service throughout every step of the flier journey. From greeting guests and managing check-ins to coordinating ground transportation and anticipating individual preferences, this role is key to creating a premium, personalized travel experience. The ideal candidate thrives in a fast-paced environment, exudes professionalism and warmth, and is passionate about delivering best-in-class service with meticulous attention to detail

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Responsibilities

• Act as an ambassador of the brand by providing guests any reservation updates, pertinent information, lists of BLADE amenities, ground transport recommendations, etc. as needed.
• Confirm all necessary information (using electronic tablets) such as passenger lists, flight status, as well as any other item that may support efficient and timely check-in processes.
• Offer and serve refreshments to passengers before and after flight.
• Manage inventory orders and ensure that the station is appropriately stocked with FX related materials.
• Ensure that any guest preferences are recorded on the passenger profile and are well introduced to the appropriate departments for follow-up.
• Direct or escort guests to their aircraft or ground transportation and provide help with luggage.
• Quickly adapt to nuances of working at different BLADE stations.
• Respond promptly and tactfully to any guest request or complaint that may arise.
• Make sure any irregularities and discrepancies are recorded on the departmental Slack channel and brought to the attention of the appropriate team leader.
• Exhibit high levels of discretion by keeping all flier, guest, and company data confidential.
• Organize and maintain the front desk/counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth travel in/out procedures.
• Familiarize yourself with all BLADE services and departments, to be able to address, assist and actively upsell to guests.
• Prioritize safety in everything you do and report all incidents immediately to senior management.
• Arrange ground transportation for passengers for upcoming flights and ensure the car is waiting/staged for them when they land.

Required

• Two years experience is a customer service role.
• Must be over 18 years old.
• Must be able to commute to Hudson Yards via mass transit or have your own transportation.
• Ability to work a flexible schedule from 5/11/26 to 9/11/26 including; on-call rotations, Saturdays & Sundays, early mornings, evenings, and holidays.
• Possesses great communication skills, with the ability to present and speak with confidence and attention to detail.
• Ability to perform with grace under pressure.
• Ability to be sensitive to cultural nuances.
• Outdoor Work: The majority of the work takes place outdoors on the airport ramp or cargo areas, exposed to various weather conditions.
• Regularly required to stoop, kneel, bend, crouch.
• Must be able to stand for extended periods of time.
• Must be able to lift up to 50lbs as required.

Desired

• Prior experience in a luxury environment is a huge plus
• Prior experience at a front desk at a hotel, restaurant, spa/fitness center highly preferred

You will receive a base salary at the rate of $25-$35/hour, less all applicable deductions and withholdings. Such salary will be paid in accordance with the Company’s regular payroll practice.

Classification: As a non-exempt employee, you will be eligible for overtime as per state guidelines.

BLADE is an equal opportunity employer.