What are the responsibilities and job description for the Security Account Manager position at Blackwell Professional Support Services?
When the lights are on, when the lights are off…your team is always in motion
Join Blackwell as the Account Manager overseeing a full-scale, 24/7 security force – complete with two Security Supervisors and a team of specialists who rely on your leadership, vision, and calm under pressure. If you want a role where every hour has purpose, you've found it
Leadership & Team Management
Lead, mentor, and coach all employees assigned to the account, including shift supervisors and Flex Officers.
Foster a culture of accountability, professionalism, and customer service excellence.
Conduct regular performance reviews and administer disciplinary actions when needed, in partnership with Human Resources.
Support workforce planning by assisting with recruiting, staffing, onboarding, and ongoing training.
Operational Excellence
Ensure daily operational standards, policies, and procedures are consistently followed.
Maintain full compliance with Blackwell regulations, client requirements, and the Employee Handbook.
Manage overtime, timesheet accuracy, and payroll deadlines for assigned personnel.
Perform routine site inspections, provide real-time coaching, and proactively address gaps in service delivery.
Quickly respond as a Rapid Responder during urgent or emergent situations.
Client Partnership & Relationship Management
Act as the primary point of contact for client leaders, building trust through responsiveness, clarity, and follow-through.
Conduct regular client check-ins and collaborate with Sales to identify opportunities for organic growth.
Provide timely and professional written weekly recaps, incident follow-ups, and operational updates.
Manage escalated issues from clients or employees, leveraging support from senior leadership and HR as needed.
Administrative & Strategic Support
Maintain a deep understanding of each role assigned at the property and support cross-training as appropriate.
Ensure all staff remain current on required systems, certifications, processes, and policies.
Collaborate with the Main Office to support process improvements, policy deployment, and technology adoption.
Perform other responsibilities aligned with the overall purpose and needs of the role.
Bachelor's degree in Business, Management, Criminal Justice, or a related field preferred.
Experience managing remote or multi-site teams preferred.
Strong leadership, decision-making, and problem-solving skills.
Exceptional communication abilities — verbal, written, and presentation.
Ability to stay organized, meet deadlines, and perform effectively under pressure.
Demonstrated flexibility, adaptability, and skill in managing multiple priorities.
High integrity, customer service focus, and a professional, hospitality-driven demeanor.
Proficiency in Microsoft Office (Excel, PowerPoint, Word) and ability to quickly learn new software tools.
Eligibility to obtain and maintain an unarmed security license per jurisdictional requirements.
Valid driver's license with a strong DMV record.
Successful completion of applicable background checks.
Benefits
Medical, dental, vision, short-term disability benefits
2-weeks paid vacation time
1-week paid personal time
11 paid holidays
Employee referral program
Performance raises
Continuing education and cross-training
Eligible for annual bonus based on end of year scorecard results
Additional Notes
This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualify individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.