What are the responsibilities and job description for the Project Manager position at BlackLine?
Make Your Mark::
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Salary Range:: USD $111,000.00/Yr. - USD $138,500.00/Yr.
The Project Manager works with customers, partners, and the BlackLine Professional Services Team on driving projects to successful outcomes. The role is responsible for managing the relationship with the customer and partner teams throughout the engagement and is the main point-of-contact between customer/partner and BlackLine teams.
You'll Get To::
- Manage multiple customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine.
- Create plans for implementation projects complete with budgetary information, scheduling, and resource needs.
- Coordinate consultants and engineers to ensure successful project delivery.
- Outline project success criteria and communicate them to all stakeholders. Drive project towards desired outcomes
- Provide status reporting across leadership regarding project milestones, objectives, dependencies, risks and issues.
- Track and report project financials against estimate; escalate and resolve financial issues as they arise.
- Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards.
- Identify, manage and mitigate project risk
- Act as the escalation point, when issues arise with the customer or partner on engagements and help manage issues to resolution
- Reinforce leading implementation practices, templates, policies, and tools to ensure successful project delivery.
- Track deliverables using appropriate tools.
- Maintain project data within professional services management tool and associated systems, ensure updated and accurate for cross-org visibility
- Identify ways to upsell or cross-sell to increase revenue and build brand awareness.
- Coordinate and lead customer meetings involving all stakeholders (kickoff, weekly status, escalation, steer committee
- Complete other projects duties as assigned.
Bachelor’s degree in business, technology or related fields.
7 years of project management experience in SaaS, enterprise software or technology consulting or services.
Specialized Knowledge, Skills, and Abilities:
- Strong working knowledge of Microsoft Office and related project management tools
- Ability to influence stakeholders and drive projects forward from inception to go-live.
- A go-getter with a customer-oriented approach.
- Excellent verbal and written communication abilities.
- Sharp business acumen.
- Problem-solving aptitude.
- Proven ability to demonstrate a drive for results and accountability of business needs.
- Strong organizational skills including attention to detail and multi-tasking skills
- Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objectives
- Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities
- Experience in Consulting Services, Client Services and/or Professional Services environment.
- Domain experience with Invoice-to-Cash, Collections Management, eInvoicing and Payments
- PMP certification
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
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Salary : $111,000 - $138,500
