Senior Support Engineer

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

The Senior Support Engineer is a desktop support position responsible for assisting Employees and contractors of Blackline globaly. This position will be based out of Pleasonton, CA and will provide first line support for employees in that office.

• Monitor ITHELP Jira ticket queue for support tickets and triage as necessary
• Demonstrates a customer-first attitude
• Ability to competently and professionally communicate complex technical concepts to the lay person and all levels of management in person, by email and phone
• Responds quickly, professionally and positively to requests for technical assistance
• Interfaces with other technology groups to serve as IT Desktop SME for POC
• Create new AD user accounts
• Join user workstations to Active Directory
• Image user workstations and assist with user desk setups
• Troubleshoot including connectivity, MS Office issues, general computer hardware issues
• Manage inventory management systems, Anti-Virus Management Systems (Sophos), and other End-user workstation admin systems as required.
• Implements or assists in the implementation of administrative toolsets (Imaging, AV, Jira, Confluence)
• Uses Powershell (or other scripting language) to automate routine tasks
• Participates in 24/7 on-call rotation
• Ownership of Desktop-level projects as needed

• 4 years of experience with Active Directory and commonly used enterprise Microsoft services and applications
• Knowledge of VPN, remote access and multi-factor authentication troubleshooting techniques
• 3 years of experience in Microsoft Windows desktop Operating Systems (Windows 11)
• 3 years of experience with MS Office troubleshooting
• 3 years of experience with Apple OS X operating system
• Some MS Exchange use (new mailbox adds, deletes, etc.)
• Familiarity of a scripting language for automation of routine tasks (Powershell, Python, Java, Bash, etc.)
• Experience with a technology asset management platform (SCCM, Intune, JAMS, etc)
• Solid mobile device end-user troubleshooting (iPad, iPhone, android)

Microsoft and/or Apple Certifications

A Certification

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.