What are the responsibilities and job description for the Client Relations Specialist / Frontdesk Assistant position at Blacklash Eyelash Extensions?
About us
BlackLash is fast growing lash studio in Jersey. We seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our studio. The ideal candidate will be the first point of contact for client, ensuring a warm welcome and check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality.
*Speak Spanish fluently is a plus.
Receptionist / Spa Concierge
- Greet Clients upon arrival with a warm and friendly demeanor.
- Handle client inquiries and provide information about our services, next appointment, and follow ups.
- Maintain accurate records of client's accounts and appointments.
- Process payments and manage billing inquiries.
- Respond to client's requests promptly and effectively to ensure satisfaction.
- Collaborate with lash tech and maintenance teams to address client needs.
- Utilize phone systems to manage incoming calls and messages professionally.
- Assist in resolving any issues or complaints that may arise at the studio.
Skills
- Strong background in hospitality or front desk management is preferred.
- Experience in front desk operations or client services is highly desirable.
- Proficient in phone etiquette with excellent communication skills.
- Spanish abilities is a plus, enhancing our ability to serve clients.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organizational skills with attention to detail in managing reservations and guest information.
- A passion for providing outstanding customer service in a beauty service environment.
Tipo de puesto: Tiempo completo, Medio tiempo
Sueldo: $17.00 - $20.00 la hora
Beneficios:
- Flexible schedule
- Paid time off
- Professional development assistance
- Relocation assistance
Lugar de trabajo: Empleo presencial
Salary : $17 - $20