Supervisor, Fulfillment

About Blackhawk Network

At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!

Overview

BFS’s supervisory team members are critical to the success of our company. We are proud of the sense of “family” we have created and look to the supervisory team to exemplify, nurture and sustain that friendly environment in a professional manner.

Responsibilities

Oversee and direct work required of the department through the people, processes and resources provided to meet each of our customers’ needs as well as the goals of the company. This includes:

• Communicating job expectations to all team members
• Providing timely and actionable feedback to team members in a respectful manner and encouraging the same.
• Develop growth opportunities for each team member
• An ability to engage, confront and encourage the “all hands-on deck” mentality of the team. “Not my job” is not an option.
• Tracking employee PTO and non-PTO absences
• Initiating, coordinating and enforcing systems, policies and procedures
• Planning, monitoring and appraising results processes/production
• Monitoring, coordinating and possibly executing maintenance of required hardware/machinery/supplies
• Interacting with other departments and stakeholders in a timely and professional manner to ensure smooth workflow
• Communicating operational results on a consistent basis to leadership team, and initiating any corrective action identified. (email, written, analysis via spreadsheet or other data review)
• Advocating and providing justification for additional necessary resources.

Every employee is responsible for reflecting BHN’s Values in their daily work and contributing to continuous improvement.

BHN Employees are:

• Trustworthy: humble, respectful, and authentic
• Committed to each other, our customers, and our communities
• Focused on innovation, quality, and numbers

Specific Responsibilities

• Supervise the BFS team and all its processes and procedures to meet or exceed identified Key Process Indicators (KPIs)
• Represent the BFS team in discussions/planning/strategic work affecting the department and how well it can serve our customers
• Work cooperatively with all BFS Supervisors
• Act as Supervisor on Duty for Indirect Reports (PM Machine Operators, PM Shippers, PM IF Coordinators)
  • Facilitate issue resolution or escalation
  • Direct team members to ensure production standards

Qualifications

• Experience in the department to be supervised or prior similar experience
• Team Lead experience preferred
• High school graduate or GED
• Experience in MS Office, especially Excel, Outlook and Word

Preferred Skills

• A personal style well-aligned with supervising others successfully, as well as a genuine interest in doing so
• Able to provide and receive feedback across all levels of the organization
• Strong organizational skills Previous work experience as part of a production or fulfillment team.
• Warehouse management systems experience

Other DutiesPlease note: this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.