What are the responsibilities and job description for the Assoc. Product Manager (Technology ) position at Blackhawk Network?
About Blackhawk Network
Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
Hybrid flexibility: At Blackhawk Network, you’ll enjoy the best of both worlds—focused remote work plus in-person collaboration at our Coppell, TX office or possibly our South Portland, ME location. This rhythm gives you the tools, connection, and autonomy you need to make a real impact.
Overview
Blackhawk Network is seeking a n Associate Product Manager who will be responsible for providing global payments operations support for Blackhawk's growing digital commerce product lines. This role involves working closely with internal product, risk, accounting/ settlement and engineering teams and also with Blackhawk's payments acquiring partners.
The Associate Product Manager will have ownership over the onboarding and enablement of new payment methods as well as the performance and optimization of payment authorization rates. This role will play a crucial role in ensuring our customers experience seamless payments processes, giving them the most efficient and optimal payment checkout experience. The role will report to the Director of Global Payment Acceptance.
Responsibilities
Merchant & Payment Configuration Support
Required
Benefits
Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year 2026, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.
EEO Statement
Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104 .
Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
Hybrid flexibility: At Blackhawk Network, you’ll enjoy the best of both worlds—focused remote work plus in-person collaboration at our Coppell, TX office or possibly our South Portland, ME location. This rhythm gives you the tools, connection, and autonomy you need to make a real impact.
Overview
Blackhawk Network is seeking a n Associate Product Manager who will be responsible for providing global payments operations support for Blackhawk's growing digital commerce product lines. This role involves working closely with internal product, risk, accounting/ settlement and engineering teams and also with Blackhawk's payments acquiring partners.
The Associate Product Manager will have ownership over the onboarding and enablement of new payment methods as well as the performance and optimization of payment authorization rates. This role will play a crucial role in ensuring our customers experience seamless payments processes, giving them the most efficient and optimal payment checkout experience. The role will report to the Director of Global Payment Acceptance.
Responsibilities
Merchant & Payment Configuration Support
- Support merchant onboarding, updates, and ongoing maintenance across acquiring platforms.
- Prepare and maintain merchant account documentation and configuration requirements for acquirers and payment service providers.
- Assist with tracking and executing merchant banking changes in coordination with internal teams and external partners.
- Provide day to day operational support for global digital commerce product lines.
- Assist in enabling new and existing payment types (e.g., credit/debit cards, PayPal, local APMs) across multiple platforms and markets.
- Help maintain and update payment onboarding runbooks , process guides, and operational documentation.
- Monitor operational dashboards, acquirer portals, and transaction reports to identify anomalies or issues.
- Investigate and triage payment processing failures, approval rate fluctuations, settlement discrepancies, or customer impacting irregularities .
- Coordinate with Engineering, Risk, and Product teams to surface issues and support resolution.
- Partner with Accounting/Settlement teams to resolve transaction variances, settlement delays, or reconciliation questions .
- Support review of payment service provider billing , ensuring timely and accurate processing.
- Assist in annual compliance reviews and documentation requests from acquiring banks and payment service providers.
- Support internal audit and risk documentation needs (e.g., PCI, KYC/ AML related tasks).
- Maintain clear, proactive communication with internal stakeholders regarding payment issues, timelines, and changes.
- Participate in process improvement efforts to enhance operational efficiency, payment reliability, and reporting quality.
Required
- Bachelor’s degree in Business , Finance, Operations, or related field — or equivalent practical experience.
- Strong attention to detail and ability to manage multiple tasks in a fast paced environment.
- Excellent analytical, problem solving , and communication skills.
- Curious and resourceful—eager to understand how payment systems and operations work and find root causes of issues.
- Able to work effectively with ambiguity and comfortable determining next steps with limited guidance.
- Self-starter who can work with minimal supervision and drive tasks to completion.
- Proficiency in Excel (VLOOKUP, XLOOKUP, pivot tables, filtering data, clean ups, etc ).
- Comfortable working with data, reports, and operational dashboards.
- 2 years of experience in payments, fintech, financial services, e commerce operations, or customer support.
- Familiarity with global payment acquiring , merchant onboarding, or settlement processes.
- Exposure to compliance concepts (e.g., PCI, KYC/AML).
Benefits
Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year 2026, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.
EEO Statement
Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104 .