Milwaukee Street Member Advisor

Job Classification: Full Time 

FLSA Status: Non-Exempt

Department: Retail 

Reports To: Branch Manager 

Senior Leader: Chief Experience Officer

Job Overview

Welcome members into the branch and provides friendly, helpful service that promotes financial education while using expert knowledge in deposit, loan, and convenient services products to accurately and efficiently process a variety of financial inquiries, account openings, loan applications, service requests, and transactions. Secures credit union assets, balances transactions, and completes necessary reports.

Major Tasks, Responsibilities and Key Accountabilities

• Provides friendly, helpful service that promotes financial discipline through:
  1. Preparing for daily interactions with a professional image and an organized workstation.
  2. Maintaining knowledge of BHCCU products and processes.
  3. Proactively greeting members with a smile, handshake, introductions, and full attention.
  4. Taking responsibility for waiting members.
  5. Understanding the member’s objectives by asking appropriate questions and listening to the member’s responses.
  6. Recommending the best solution or guiding the member to the appropriate staff to accomplish the member’s needs and strengthen their financial well-being.
  7. Processing the transaction accurately and efficiently.
  8. Following up with the member to ensure satisfaction and to provide encouragement.
• Utilizes expert knowledge to open consumer and business deposit accounts and convenient services, and to identify member needs with loans following established underwriting criteria. Teaches members to use the account or service to improve their financial well-being and provides any ongoing correspondence. Accurately and efficiently prepares member documents.
• Utilizes basic knowledge to identify member needs with investment services and seamlessly refers members to appropriate staff.
• Fulfills member service requests including account maintenance, research, reconciliation, and correction. 
• Secures the credit union’s assets by handling cash and negotiable instruments in a consistent manner, properly identifying members, keeping member information confidential, balancing at the end of each business day, and completing necessary reports that summarize daily activities.
• Maintains up to date knowledge and adheres to all regulations, policies, procedures, and standards that pertain to this position.
• Follow processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Combating Financing of Terrorism (CFT). Complete required annual AML/CFT training to ensure you understand your responsibilities that apply to AML/CFT, including:
  1. CIP (Customer Identification Program) 
  2. CDD (Customer Due Diligence)
  3. Beneficial Owner identification and verification
  4. Prohibited Account Types 
  5. CTRs (Currency Transaction Report) 
  6. SARs (Suspicious Activity Report)
  7. OFAC (Office of Foreign Assets Control) 
  8. Monetary Instruments 
• Performs other duties as assigned, including filling in for other departments as member demand necessitates.

QUALIFICATIONS and COMPETENCIES

EDUCATION and EXPERIENCE

• Associate degree or an equivalent level of knowledge, skills, and abilities typically acquired through work experience.
• Must be at least 18 years of age.
• 2 years of teller experience or previous experience recommending products and plans to improve a customer’s financial position preferred.
• Knowledge of banking and/or credit union regulations preferred.
• Pass the pre-employment drug test and background check.

COMPETENCIES

• Ability to multitask and prioritize.
• Pass the pre-employment drug test and background check.
• Must possess strong interpersonal skills, a positive attitude, and a desire to help people.
• Must possess effective verbal and written communication skills.
• Must have reliable attendance.
• Must possess good judgment.
• Must possess basic math skills.
• Projects a professional image.

OTHER (PHYSICAL, MENTAL, AND VISUAL SKILLS)

Physical Job Requirements

Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

• Ability to move about and communicate with a diverse membership and employee group.
• Ability to accomplish the described responsibilities using computers and technology.
• Ability to sit and/or stand for extended periods of time.
• Ability to work in a changing, challenging, and fast paced work environment.
• Variable stress levels.
• Provide own transportation.
• Occasional business travel.

Environmental Job Requirements

Typically located in a comfortable, quiet indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, strong drafts, or bright lights.