What are the responsibilities and job description for the Cybersecurity Delivery Manager position at BlackFern Recruitment?
Visa sponsorship or transfers not available.
We are seeking a Lead Cybersecurity resource to lead and oversee multiple SOC team(s), ensuring security remains a cornerstone of operational. This role involves managing a team of SOC Analysts and Supervisors. This role provides direct operational oversight of SOC services. You will bring technical teams and business stakeholders together to deliver dependable security services in a complex enterprise environment.
Key Responsibilities
- Expanded Service Oversight & Resource Allocation: Ensures timely and accurate incident reporting and coordinates SOC resource allocation to support local security needs and optimize field resource distribution.
- Lead day-to-day service delivery, keeping commitments, resources, and priorities aligned.
- Field Support & Service Coordination: Delivers immediate SOC-based support to on-site security teams by relaying crucial information, managing local incident communication, and coordinating emergency drill management.
- Local Incident Service Management: Manages the escalation of multi-area incidents to the appropriate regional service level and coordination of SOC support for local incident investigations.
- Specialized SOC Services: Provides specialized services tailored to the local area, including virtual escorts, restricted camera access tours, and concierge-level security support
- Manage delivery risks and escalations, bringing the right people together to resolve issues.
- Team Leadership and Development: Lead, mentor, and develop a team of SOC supervisors, analysts, and support staff, including performance evaluations, training programs, and career progression planning. Foster a collaborative environment that promotes knowledge sharing and skill enhancement in areas like threat intelligence and incident response.
- Threat Intelligence and Risk Assessment: Manage the collection, analysis, and dissemination of threat intelligence to inform SOC activities. Conduct enterprise-wide risk assessments, identifying vulnerabilities in security assets and recommending strategic hardening measures.
- Crisis and Business Continuity Leadership: Provide executive-level support during major crisis events, including activating business continuity plans, disseminating organization-wide preparedness alerts, and overseeing restoration of critical operations. Collaborate with senior leadership to minimize downtime and mitigate impacts.
- Performance Metrics and Reporting: Monitor key performance indicators (KPIs) such as Time to Acknowledge, Time to Escalate, and reporting accuracy monitoring SOC effectiveness and reporting insights to executives. Drive continuous improvement through data-driven decisions and process optimizations.
Required Qualifications
- Bachelor s degree in security management, criminal justice, information technology, or a related field (or equivalent experience preferred)
- Experience managing technical service delivery or complex technology programs.
- 10 years of experience in SOC experience, with at least 3 years in a supervisory or managerial role within a SOC environment.
- Experience working with cybersecurity services or security operations in an enterprise environment.
- Strong leadership skills with experience managing diverse teams in high-pressure, 24/7 operations.
- Excellent analytical, communication, and problem-solving abilities, with a strategic mindset for risk management.
- Knowledge of regulatory frameworks and ability to navigate complex compliance landscapes.
Salary : $200,000 - $220,000