What are the responsibilities and job description for the Complex Rehab Coordinator position at BLACKBURN'S?
Location: Tarentum, PA
Department: Complex Rehabilitation
At Blackburn’s, our mission is simple: put people first, our patients, our employees, and our community. We are seeking a detail-oriented and compassionate Complex Rehab Coordinator to join our Complex Rehab Department. In this vital role, you will help ensure patients receive the specialized equipment and support they need to live more independent, fulfilling lives.
Position Overview
The Complex Rehab Coordinator is responsible for coordinating patient accounts, facilitating communication among patients, providers, and referral sources, and ensuring all documentation and authorizations are completed accurately and efficiently. This role is ideal for a highly organized professional who thrives in a dynamic environment and enjoys working directly with people.
Key Responsibilities
Department: Complex Rehabilitation
At Blackburn’s, our mission is simple: put people first, our patients, our employees, and our community. We are seeking a detail-oriented and compassionate Complex Rehab Coordinator to join our Complex Rehab Department. In this vital role, you will help ensure patients receive the specialized equipment and support they need to live more independent, fulfilling lives.
Position Overview
The Complex Rehab Coordinator is responsible for coordinating patient accounts, facilitating communication among patients, providers, and referral sources, and ensuring all documentation and authorizations are completed accurately and efficiently. This role is ideal for a highly organized professional who thrives in a dynamic environment and enjoys working directly with people.
Key Responsibilities
- Coordinate and process patient accounts with a high level of accuracy and attention to detail.
- Serve as the primary point of contact for patients, referral sources, and healthcare providers, delivering exceptional service and timely communication.
- Manage scheduling, intake procedures, insurance verification, and authorization workflows.
- Prepare delivery documentation and confirm all required medical paperwork is complete and compliant.
- Communicate with patients, clinicians, and insurers to confirm medical necessity and obtain needed approvals.
- Assist in troubleshooting equipment needs and collaborate with internal teams to ensure timely resolution.
- Support team success through knowledge sharing, training assistance, and identifying opportunities for process improvement.
- Meaningful impact: Your work directly supports patients in receiving essential, life-changing equipment and services.
- Collaborative culture: Join a supportive team that values communication, respect, and shared success.
- Professional growth: Access opportunities for ongoing training, skill development, and career advancement.
- Dynamic environment: Enjoy a mission-driven workplace where every day brings new challenges and opportunities to make a difference.
- 1–3 years of experience in healthcare, medical office administration, or insurance coordination (preferred).
- High School Diploma or Technical Degree required.
- MUST HAVE experience with Medicare/Medicaid
- Proficiency in Microsoft Office, Outlook, and data entry systems.
- Exceptional organizational skills with the ability to manage multiple priorities and meet deadlines.
- Strong problem-solving skills and excellent written and verbal communication abilities.
- A compassionate, customer-focused mindset and commitment to accuracy and detail.
