Retail Supervisor

The Retail Supervisor is responsible for providing excellent customer service, driving retail sales and assisting with oversight of the retail associates. This is a position of support to the Retail Manager to help ensure there is always a retail leadership presence in our shops and that our guests always have an extra resource for questions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide five-star shopping experience for our guest through superior customer service, product knowledge, maintaining sales floor standards, restocking sales floor
• Assist Retail Manager to drive sales to reach budgeted goals
• Oversee a team of Retail Associates along with Retail Manager
• Assist Retail Manager in writing department schedule
• Assist guests with phone purchases, in-shop purchases and shipping orders
• Independently fulfill day to day shop operation requirements
• Lead corporate gifting efforts throughout the year, but especially through the holiday season
• Have solid computer skills and various software knowledge:  POS, Inventory systems, Excel, Word, Outlook
• Run monthly inventories – oversee initial counts and follow up with discrepancies, work with Retail Manager and Retail Buyer to troubleshoot any issues
• Assist with special event set up and sales
• Merchandising and floor sets of product in shops, especially with seasonal changes
• Must work well with corporate leadership – flexible, open-minded, solution seeking and always in the pursuit of doing what is best for the department
• Excellent communication skills among guests, team members and with other departments
• Maintain shop checklists, restocks, standard operating procedures so that they are up to date and accurate
• Check in and out new merchandise if needed and work with warehouse team on any discrepancies
• Train new team members on policies and procedures
• Ensuring that regularly and accurate shop restocks are happening

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members, Managers, and interact with our guests.

Must have the flexibility to work weekends and holidays.

SUPERVISORY RESPONSIBILITIES

• Supervise Retail Associates and daily operations of gift shops

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent
• Minimum of 1-2 years of experience in customer service or retail

LANGUAGE SKILLS

• Must have excellent verbal and written communication skills
• Must be able to effectively communicate with guests, team members, and managers

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals 

PHYSICAL DEMANDS

• Must be able to lift up to 50 lbs.
• Must be able to sit or stand for a long period of time
• Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

• Retail gift shops / Storage Areas
• 4,200 acres of Blackberry Farm property
• Must be able to work in a fast-paced and demanding guest service environment

Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine.

A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.

From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.

Blackberry is an Equal Opportunity Employer.

Salary : $19