The Senior Lodging Manager will oversee the operations and management of the Front Desk, Guest Service, and Night Audit departments. Responsibilities will include delegation of operational duties, performance management, and administering the Manager on Duty responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee the daily operations and responsibilities of the Front of House Lodging departments which includes the Front Desk, Guest Service, and Night Audit Departments
• Develop the Lodging Managers in the following duties:
  • Team member interactions with guests, increase positive feedback and reduction of negative comments
  • Maintain the budget while utilizing labor tracking and operational expense tools
  • Maintain and drive the RPOR
  • Foster positive communication with other departments
  • Develop team member knowledge through training, performance reviews, and development plans

• Maintain staffing pars while minimizing turnover within the department
• Advise Lodging Managers in appropriate resolution of employee relations issues
• Implement a “hands on” approach to effectively manage the quality of daily operations
• Develop department goals and objectives that are aligned with the organization’s Strategic Plan
• Ensure compliance with established company policies & procedures
• Demonstrate leadership & professional image to Team Members, Vendors & Guests

Manager on Duty Responsibilities:

• Review all arrival and departure information with Front Desk to cross-examine each guest
• Observe and manage the Front Desk, Guest Services, and Night Audit to follow through on daily tasks
• Meet and speak with guests making certain they are enjoying their stay
• Handle guest requests and resolve any problems that may arise
• Operate the Lodging department successfully
• Communicate with each department on all issues that may arise

To perform the essential functions of this position, regular and consistent attendance is required, as well as, flexibility to weekends, holidays and nights. Primary shifts would be evenings and weekends.

EDUCATION AND TRAINING

• College degree or 3-5 years Hospitality experience preferred
• Computer skills in MS Windows & Excel

LANGUAGE SKILLS

• Must have excellent verbal and written communication skills
• Must be able to communicate effectively with guests, managers and team members

MATHEMATICAL ABILITY

• Understanding of basic math and general accounting

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to sit or be on your feet for a long period of time
• Must be able to lift up to 40 lbs.
• Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

• General office / front desk guest reception area
• Must be able to work outdoors in all weather conditions
• 4,200 acres of Blackberry Farm property

Blackberry Farm is a Relais & Châteaux property that has provided world renowned hospitality to family, friends and guests for almost 50 years. Our attention to every detail, impeccable service, unique activity offerings and outstanding cuisine have helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.

A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.

From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.

Blackberry Farm is an Equal Opportunity Employer.