What are the responsibilities and job description for the Mountain Biking Guide position at BLACKBERRY FARM?
Job Details
Description and Qualifications
The Mountain Biking Guide is responsible for enhancing Blackberrys cycling program through guest interaction and by providing 5-star service to all guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as assigned:
Mountain Biking Guide Trips
- Guide guests on a 5-star cycling experience
- Assist and instruct guests with choosing and navigating routes, equipment selection and fit, the basic technique for novices, and safely complete a tailored ride based on the guest's expectations.
Guest Relations
- Assist guests with cycling knowledge
- Answer general questions regarding the sport
- Provide guests with information regarding cycling at Blackberry Mountain
Mountain Biking Gear Maintenance
- Maintain cycling areas by keeping a clean and organized workspace
- Perform general bike maintenance and provide basic trailside mechanical assistance on an as needed basis
- Assist with the upkeep of our trail system
Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position. Must be able to work well with other Team Members, Managers, and interact with our guests.
Must have the flexibility to work weekends.
EDUCATION and EXPERIENCE
- Experience with guiding cycling trips preferred
- Must have a valid driver's license
- High school diploma or Equivalent
LANGUAGE SKILLS
- Must have excellent communication skills
- Must be able to communicate with guests, team members, and managers effectively
MATHEMATICAL SKILLS
- Basic knowledge and understanding of math
REASONING ABILITY
- Must be able to resolve any issues regarding guests concerning mountain biking
- Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
- Must be able to assess current conditions to provide a safe and quality experience
PHYSICAL DEMANDS
- Must be able to consistently ride trails for 2 hours at a time
- Must be able to lift up to 50 lbs.
- Must be able to be on feet most or all of shift
- Must be able to operate a company vehicle or golf cart safely
WORK ENVIRONMENT
- Must be able to work in a demanding guest service environment
- Must be able to work outside in all weather conditions
- 4,200 acres of Blackberry Farm property and surrounding areas
- 5,200 acres of Blackberry Mountain property and surrounding areas
About Blackberry
Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine.
A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.
From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.
Blackberry is an Equal Opportunity Employer.
Salary : $15 - $18
