What are the responsibilities and job description for the Lodging Manager position at Blackberry Farm?
Looking to add a detail-oriented leader to focus on the guest experience at Blackberry Mountain. The Lodging Manager will oversee the Front Desk, Guest Services, Transportation and Night Audit ensuring the highest level of service and hospitality for our guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Oversee the daily operations and responsibilities of the Front Desk, Transportation, Guest Service, and Night Audit.
- Ensure that our Teams provide World Class Hospitality for every guest throughout their stay
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Develop the Lodging Supervisors in the following duties:
- Team member interactions with guests, increase positive feedback and reduction of negative comments
- Maintain the budget while utilizing labor tracking and operational expense tools
- Maintain and drive the RPOR
- Foster positive communication with other departments
- Develop team member knowledge through training, performance reviews, and development plans
- Advise Lodging Supervisors in appropriate resolution of employee relations issues
- Implement a “hands-on” approach to effectively manage the quality of daily operations
- Develop department goals and objectives that are aligned with the organization’s Strategic Plan
- Ensure compliance with established company policies & procedures
- Demonstrate leadership & professional image to Team Members, Vendors & Guests
Manager on Duty Responsibilities:
- Review all arrival and departure information with Front Desk to cross-examine each guest
- Observe and manage the Front Desk, Concierge, Guest Services and Night Audit teams to follow through on daily tasks
- Meet and speak with guests making certain they are enjoying their stay
- Handle guest requests and resolve any problems that may arise
- Available to work a schedule consisting of AM, Mid and PM shifts
- Operate the Lodging department successfully
- Communicate with each department on all issues that may arise
Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance is required.
Must be able to work well with other Team Members, Managers and interact with our guests.
EDUCATION AND TRAINING
- 3-5 years Luxury Hospitality Experience or 1-2 years Front Office Leadership Experience preferred
- College Degree preferred
- Hospitality experience required
- Computer skills in MS Windows & Excel
LANGUAGE SKILLS
- Must have excellent verbal and written communication skills
- Must be able to interact with guests, team members and other departments on property
MATHEMATICAL ABILITY
- Understanding of basic math and general accounting
REASONING ABILITY
- Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
PHYSICAL DEMANDS
- Must be able to sit or be on your feet for a long period of time
- Must be able to lift up to 40 pounds
- Must be able to safely operate a company vehicle or golf cart
WORK ENVIRONMENT
- General office / front desk guest reception area
- Must be able to work outdoors in all weather conditions
- 5,200 acres of Blackberry Mountain Property
Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine.
A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.
From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.
Blackberry is an Equal Opportunity Employer.