Guest Services Supervisor - Blackberry Farm

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

1471 W. Millers Cove Rd Walland, TN 37886

The Guest Services Supervisor is responsible for serving as a leader to the Guest Services Team overseeing the daily operations.

Must have the flexibility to work weekends and holidays.

Pay Range: $15.00- 16.00 per hour. Starting compensation will be determined based on experience, skills, and other job-related factors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Strong self-motivator and ability to motivate others
• Leads by example builds trust and creates a fun, exciting, focused team
• Ability to organize and develop consistent operating procedures
• Review daily traces, Opera reports and to determine guest satisfaction
• Leading Guest Service team including the podium team members
• Maintaining uniform and etiquette standards
• Daily rounds of property
• Manage arrival/departure with “Brain”
• Develops Guest Service team with daily coaching and counseling
• Debriefs Guest Service team with upcoming events and changes
• Ability to effectively communicate accurate information to guests and other team members
• Ensure that meeting rooms are set for group use
• Complete daily rounds to ensure a quality appearance
• Supervises transportation as needed
• Researches pre-arrival guests to gain information and insight into ways we can WOW
• Make the preliminary schedule for their team based on arrivals and departures and present it to the AM Manager for approval and final send out
• Actively work in their role at an elevated level aiming to make direct goals for their team to improve GSI month over month – leading by example
• Works with the MOD to develop team members and general etiquette
• Training:
• Helps with the creation and maintenance of training materials and SOPs
• Establishes a training program to include quizzes and status updates to monitor training progress
• Oversees the training of new team members within their department
• Facilitates cross-training for a team within Lodging and with F&B/HK
• Engages in guest recovery and solutions for GAP guests with MOD
  
  

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members and managers and interact with our guests.

Supervisory Responsibilities

• Oversees 20 guest service team members
  
  

EDUCATION And/or EXPERIENCE

• Bachelor’s Degree recommended
• 2-3 years of Hospitality or Customer Service experience
• Must have a valid driver’s license
  
  

Language Skills

• Must have excellent written and verbal communication skills
• Must be open to and receptive to others’ needs and ideas
• Must be able to communicate effectively with guests, managers, and team members
  
  

Mathematical Skills

• Basic knowledge and understanding of math
  
  

REASONING ABILITY

• Must be able to remain calm under pressure
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
  
  

PHYSICAL DEMANDS

• The job entails frequently lifting luggage and other guest requests such as trays and packages
• Must be able to lift up to 50 Lbs.
• Must be able to stand for long periods
• Must be able to safely operate a company vehicle or golf cart
• Must be able to work outdoors in all weather conditions
  
  

WORK ENVIRONMENT

• Front Desk Guest Service area
• May occasionally be asked to go outside in all weather conditions