Client Engagement Specialist

Position Summary

The Client Engagement Specialist serves as the company’s primary sales and business development representative. This position is responsible for identifying new business opportunities, generating qualified leads, nurturing client relationships, assisting in closing corporate transportation agreements, and maintaining ongoing communication with clients to ensure exceptional service.

This role combines consultative sales, relationship management, and luxury customer service. Success is measured by contracts secured, revenue generated, client retention, and the overall client experience.

This is an excellent opportunity for someone who is ambitious, entrepreneurial, and excited to grow with a rapidly expanding executive transportation company.

Business Development

• Identify prospective corporate clients throughout the Philadelphia region
• Develop relationships with Executive Assistants, Office Managers, Travel Coordinators, and Procurement Departments
• Conduct outbound prospecting through phone, email, LinkedIn, networking, and referrals
• Schedule introductory meetings with prospective clients
• Attend networking events and business functions representing Black Vault

Build referral relationships with:

• Hotels
• Law firms
• Wealth management firms
• Private aviation operators
• Event planners
• Executive security firms
• Luxury concierge services

Sales

• Present Black Vault’s services professionally and confidently
• Prepare customized transportation proposals
• Follow up consistently with prospective clients
• Maintain an active sales pipeline
• Achieve monthly and quarterly sales goals
• Assist with contract renewals and account expansion

Client Relationship Management

• Serve as the primary point of contact for assigned accounts
• Build long-term relationships through exceptional communication
• Conduct client satisfaction follow-ups
• Resolve concerns quickly and professionally
• Ensure every interaction reflects the Black Vault brand

Booking Support

• Assist clients with reservations
• Coordinate with dispatch when necessary
• Verify trip details
• Confirm special requests
• Ensure a seamless customer experience from reservation through trip completion

Administrative Responsibilities

• Maintain accurate CRM records
• Document all client interactions
• Update sales reports
• Track leads through the sales pipeline
• Assist with proposal preparation
• Maintain organized client files

Ideal Candidate

We are looking for someone who:

• Loves meeting people
• Is naturally persuasive without being pushy
• Has exceptional communication skills
• Takes ownership of their work
• Is highly organized
• Is comfortable working independently
• Maintains strict confidentiality
• Thrives in a luxury service environment
• Is motivated by uncapped earning potential
• Wants to grow in a fast-paced environment

Preferred Qualifications

• Hustle and Grind
• 2 years of sales or client relationship experience
• Luxury hospitality experience is a plus
• Executive transportation experience is a plus
• Corporate sales experience preferred
• CRM experience (HubSpot, Salesforce, Zoho, etc.)
• Strong Google Workspace skills
• Experience utilizing AI tools
• Excellent written and verbal communication
• Professional appearance and demeanor

Compensation

Starting Pay

• $14.00/hour
• Performance-Based Commission
• Commission is earned on new corporate contracts and qualified revenue generated, in accordance with the Black Vault Client Engagement Commission Plan.

At Black Vault Executive Transport, we are building more than a Black Car company, we are creating Philadelphia’s premier executive transportation brand. Every employee plays a vital role in shaping the client experience and protecting the trust our clients place in us.

If you are driven, professional, relationship-focused, and motivated by both personal growth and financial success, we invite you to build your career with Black Vault Executive Transport.

Pay: $14.00 per hour

Benefits:

• Flexible schedule
• Paid training

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Philadelphia, PA 19110

Salary : $14