Global Travel Advisor

Job Title: Global Travel Advisor

Location: Primarily remote but based within New York

Position Type: Full Time, Permanent

Founded in 2005 by three friends who wanted to disrupt the luxury travel industry, Black Tomato was created to guide, inspire and create remarkable travel experiences that are tailored to the precise needs of their clients. Since launching, the Black Tomato team has grown to become one of the world’s most celebrated luxury travel and lifestyle brands, with the likes of Forbes naming them ‘The World’s Hottest Luxury Travel Company’. And whilst the past 18 months have been challenging times for the travel industry, Black Tomato is proud to be entering an upward trajectory backed by a record-breaking performance over recent months.

As we now start to focus towards returning to our pre-pandemic growth phase, we are recruiting to meet the needs of our client facing teams.

We are looking for a dynamic, passionate individual to join the Black Tomato family in the Global Travel Advisor team who are dedicated to engaging with clients and educating them on the remarkable and inspiring experiences we create for clients. In order to do this, you will need to quickly establish rapport, convey a passion for travel, and explain what makes Black Tomato unique. With general knowledge of Black Tomato product you will act as a gateway for clients who are new to Black Tomato and determine if they are a good fit for us and vice versa. Largely phone-based work, speaking to clients primarily within the US, but utilizing all written forms of communication; you will nurture and qualify new enquiries with the goal of either directing viable enquiries to a Travel Expert (our sales team) or fostering the relationship further.

As a brand widely known for its creativity, innovation and more than anything care for clients we are incredibly excited to look for a new Global Travel Advisor to join us and become a key first point of contact in the Black Tomato experience. This role will undoubtedly play a key part in developing Black Tomato’s growth and contributing to the overall performance of our fast-paced, forward-thinking global business.

Main Responsibilities

· Act as the first point of call for incoming enquiries, providing a remarkable and inspiring first experience of Black Tomato.

· Demonstrate a world-class commitment to service – showing why we are the best of the best and communicating that through phone or email.

· Work closely with our Travel Expert & Product teams to keep up to date with our product offering in order to tailor your client conversations.

· Ability to learn quickly, absorb information and be confident in relaying it to clients.

· Provide intuitive product guidance and inspiration before introducing the client to our team of destination experts who will build the itinerary for our clients.

· Work closely with our UK and US based Marketing teams to provide feedback about the enquiries to help drive the best new client outreach to all clients.

· Work in tandem with our CRM and Client Experience team to help guide how we can better handle enquiries and service them in the most innovative and world-class way.

· Accurately record client information in our CRM system and developing the ability to navigate the CRM system fluently.

Skills Required

· Some previous client service is desirable, preferably in the leisure, hospitality, or luxury sector.

· Client focused ethos, committed to delivering purely positive outcomes.

· Confident in communicating with clients and passionate about delivering highly personalised, best-in-class customer service. You need to enjoy and thrive in a fast paced, flexible and entrepreneurial environment.

· Ability to express yourself enthusiastically and eloquently both over the phone and over email.

· Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time pressure.

· Extremely close attention to detail and a keen aesthetic eye.

· Highly organised with the ability to prioritise, manage own time, and multi-task.

· Interest in luxury travel destinations, hotels, and experiences.

· Ideally some experience handling UHNW so you’re comfortable in the UHNW space and demonstrate the differences in approach to this guest persona (but not essential)

What we offer:

· An amazing opportunity to join a multi-award-winning international travel company

· Competitive salary

· Target-based bonus

· Generous leave allowance plus birthday off

· Volunteering Day once a month

· Pension scheme and access to health cover (US only)

· Travel opportunities for work to include one FAM trip per year (in work time)

· Regular work drinks and events – from creative afternoons to reward days

Job Type: Full-time

Salary: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location: One location

Salary : $50,000 - $65,000