What are the responsibilities and job description for the Security Officer - Silver Lake Mall (Friday, Saturday, Sunday) position at Black Sheep Sporting Goods?
Location: Silver Lake Mall, Coeur d'Alene, ID 83815
Position Type: Full-Time
Shift: Friday, Saturday, Sunday (both evening and day shifts available)
Pay: $20 per hour (based on experience; opportunities for overtime and shift differentials)
Reports To: Security Supervisor
About Silver Lake Mall:
Silver Lake Mall is a family owned shopping center that features retailers like Bath & Body Works, Black Sheep Sporting Goods, various specialty shops, and dining options. We're committed to creating a safe, welcoming environment for our shoppers, employees, and community. As part of our team, you'll contribute to a vibrant retail hub that serves thousands of visitors daily.
Job Summary:
We are seeking a reliable and vigilant Security Officer to join our mall security team. In this role, you'll play a crucial part in maintaining a secure and positive atmosphere by patrolling the property, responding to incidents, and ensuring the safety of all guests and staff. This is a hands-on position ideal for individuals with a strong sense of responsibility, customer service skills, and a passion for protecting people and property. The evening/overnight shift requires alertness during quieter hours, with a focus on proactive monitoring.
Key Responsibilities:
- Conduct regular foot and vehicle patrols of the mall interior, exterior, parking lots, and common areas to deter theft, vandalism, and unauthorized activities.
- Monitor surveillance cameras and access control systems; respond promptly to alarms, suspicious behavior, or emergencies.
- Provide courteous assistance to shoppers, tenants, and employees, including directions, lost-and-found services, and conflict de-escalation.
- Enforce mall policies, including parking regulations, loitering restrictions, and safety protocols; issue warnings or coordinate with local law enforcement as needed.
- Document incidents, prepare detailed reports, and maintain accurate logs of daily activities using our security management software.
- Collaborate with mall management, retail tenants, and emergency services during incidents like medical emergencies, fires, or disturbances.
- Perform opening/closing procedures, including securing entrances and conducting safety checks. Support special events, promotions, or peak shopping periods by providing crowd control and additional patrols.
Qualifications:
- High school diploma or equivalent.
- Valid Idaho driver's license with a clean driving record.
- Strong communication skills, both verbal and written; ability to remain calm under pressure and interact professionally with diverse groups.
- Physical fitness to stand/walk for extended periods and lift up to 50 lbs. if needed. Proficiency with basic technology (e.g., radios, CCTV systems, report-writing apps); training provided for mall-specific tools.
What We Offer:
- Starting pay at $20/hour.
- Full-time benefits include health insurance and employee discounts at Black Sheep Sporting Goods stores.
- Uniforms, equipment, and ongoing professional development are provided.
Salary : $20